Customer Service Administrative Assistant

Sapphire Williams

• C: 347-***-**** • E: *****************@*****.***

EDUCATION: May 2015

City University of New York- College of Staten Island Bachelors of Science in Business Management

WORK EXPERIENCE:

CoWorx Staffing Services – Temporary Employee June 2016 Present

PVH Corp – Retail Customer Service Representative

Handled all customer service inquiries based on the department’s standard operating procedures via phone, chat and email in a timely and efficient manner adhering to service level agreements while providing exceptional customer service.

Used unique problem-solving skills to solve customer issues, rectify poor experiences, and maintain positive relationships with customers.

Studied and applied product knowledge to recommend, obtain or sell items based on understanding of the customers’ needs

New York City Transit – College Aide/Staff Analyst May 2014 January 2016

Ensured that all critical admin, professional, technical and operating functions were undertaken and supported in an expeditious and professional manner in order to ensure the MAC ran efficiently

Created and updated databases, ran various reports, streamlined manual documentation into a database environment

Assisted in team projects to ensure they were completed effectively

SNI Companies – Temporary Employee December 2012 June 2015

Rosetta Marketing Consultant – Administrative Assistant January 2015 June 2015

Provided administrative support to Associate Partners, Executives, and Senior Partners in numerous areas

Resolved administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions

Completed operational requirements by scheduling and assigning administrative projects; expediting work results

WCD Group/ Emteque – Data Analyst/ Database Entry August 2013 February 2014

Slashed back up rates 50% by completing daily XRF reports using Excel

Reviewed data of various health tests for deficiencies or errors, corrected any incompatibilities if possible and sorted accordingly

Generated power points and excel sheets, stored completed work in designated locations and performed backup operations

SKILLS:

Microsoft: (Word, PowerPoint, Excel, Outlook), Typing skills (45 wpm), Medgate Software, Zendesk

Demonstrates analytical and problem solving skills

Excellent verbal communication skills

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