Customer Service Representative
Resume:
Terrence Richards.
Charlotte NC 28273
acy6i4@r.postjobfree.com
OBJECTIVE:
Obtain a career in a setting that will strengthen my skills and knowledge of customer service. SKILLS:
.ICD 9.
.ICD 10
.Microsoft Excel
.Microsoft Word
.PowerPoint
.Avatar software
.Kronos Workforce timekeeping
.Call center multi-tasking
.Medical Billing and Coding
.Claim Processing
.HIPPA Compliance
.Medical Terminology
.Business Communication
.Banking Terminology
EMPLOYMENT HISTORY
Customer service representative/retention
Xerox. Feb-2016/Jan 2017
Charlotte NC
. Assist customers with trouble-shooting concern in compliance with company procedure.
. Process all billing inquiries
. Arrange payment for customers that needs assistance.
. Handle all calls in a timely manner from a call center setting.
. Explain payment history to customers.
.Strategize offers to customers to keep accounts in good standing.
. Promote sales to customers.
Seasonal lot attendant
Preferred parking
Aug 2008-current
.Balance Bank nightly while distributing event parking ticket
.Secure the lot while event are going on
Customer service representative
OptumRx/connection
Charlotte, NC
Aug 2015-Jan 2016
. Process claims and coding for provider
. Assist customers with billing questions and payment
. Assist customers with finding plan option that helps with their financial planning
.Explain insurance policies to customers
. Maintain prior authorization reports.
Security officer
Securitas security service
Charlotte, NC
June 2009/September 2015
.Confirm appointment for customers by phone or log
.Communicate with business office about arrivals
.keep a daily log and reports of all arrivals and who have been on the lot. Customer service representative
Aon Hewitt
Charlotte, NC
July 2014/Dec 2014
.Enrolled members into insurance plans that better fits their needs
. Review plan option with clients for enrollment
. Process premium payments
. Reviews prior authorization information with members Education
University of Phoenix
Bachelor of Science in Business and Administration Goodwill of the Southern Piedmont
Call center/Banking
.
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