Customer Service Manager

Behzad Tony Ghaffari

*** ******** **, ************, ** 23185

Phone: 804-***-**** E-Mail: ********@*****.***

Objective

Obtain a challenging career in management position where I am able to utilize my customer service and managerial skills to further development as a manger.

Experience

Wal-Mart

Grocery Department Manager 1997-2001

• Led 20 employees.

• Managed freight and stocked sales floor.

• Trained other managers to meet company goals and standards.

Assistant Manager Fresh Department 2001-2003

• Led 50 employees.

• Increased sales and quality control

• Responsible for payroll, inventory, paying invoices and quality assurance.

Assistant Store Manager 2003-2007

• Led 70+ employees

• Responsible for every department

• Led store operation for manager

Quiznos 2008-2016

Franchise owner and General Manager

• Increase sales, inventory, train and retain employees, payroll, P&L, marketing and maintain facility for cleanliness and curb appeal.

• Maintained high level of customer service to build and maintain a regular customer base that was loyal to my store.

Education

J. Sergeant Reynolds Community College 1995-1997

• Science major

Languages:

Speak English, Persian (Farsi) and Turkish fluently.

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