Customer Service Sales Associate

Derek Seguine

801-***-****

*****.**********@*****.***

https://www.linkedin.com/in/derekseguine

Business Finance graduate with advanced Excel skills and a desire to learn SQL

Education

Utah Valley University (UVU) Orem, Utah

BS in Business, Finance emphasis Graduated June 2015

3 years of Excel experience

Upper-division coursework: Derivative Securities, Management of Financial Institutions, Real Estate Securities, International Finance, Investment Management, Financial Management

Skills

Microsoft Office Suite

Excel: Pivot Tables, V and H Lookup, Boolean Formulas, Statistical Analysis, Stock Analysis, Amortization Tables, Balance Sheets, Forecasting Methods, Mortgage Backed Securities, Stock Option Pricing

Access: Relationship Queries, currently learning SQL code

Type 60 wpm

Experience

The Results Companies Provo, UT

Customer Service / Retention September 2016 – December 2016

2nd place on my team for the month

44% retention for the month

95% on customer satisfaction surveys for the month

91% adherence to scheduling for the month

Bank of Utah Orem, UT

Sales Associate March 2016 – September 2016

Multi-tasking between sales associate and teller responsibilities

Collections experience with non-sufficient funds and stop payment accounts

Handled complicated vault balancing situations

Communication between commercial loan and mortgage departments

Lowes Orem, Utah

Cashier / Customer Service July 2014 – March 2016

1 year of DOS experience

Memorized over 35 common item numbers to help speed up transactions

Ability to multi-task between two registers and other duties

Daily communication with other departments to locate internet orders and customer assistance

Contact this candidate