ARNODE BIKINDOU

**** ********* ******, *** **, St. Louis, MO 63116 C: 347-***-**** acy6eg@r.postjobfree.com

PROFESSIONAL SUMMARY

Extensive experience setting up, installing, and repairing desktops, laptops, printers and modems.

Outstanding knowledge of multiple hardware and software applications.

People / Teamwork skills

skilled communicator, able to successfully work with wide range of end -users to diagnose and resolve

technical issues.

Excellent technical skills, with strong knowledge of windows, MS office and Internet connections and

peripherals. Extensive knowledge of both PC and LAN hardware and applications.

TECHNICAL SKILLS

Operating Systems: Windows 2000/2003/ME/XP

/NT/Vista, Mac OS

Software Applications: MS Suite

(Word, Excel, PowerPoint, And Access), VMWare, Norton

Utilities: Ghost. Adobe, Symantec PCAnywhere, McAfee

Networking: LAN/WAN, TCP/IP, VPN,

CAT5, Ethernet, Routers.

EXPERIENCE

End user support, 2017- Present

TEKsystem – Contractor.

Ordering, configuration and deployment of desktop hardware, software and peripherals.

Work on Capital Desktop project and refreshing customer

Troubleshoot software and hardware issues.

Tier I- Help Desk Technician, 11/2013 to 05/2014

France Computer – Brazzaville, Republic of Congo

Provide telephone and in person support to over 100 end users, troubleshooting, diagnosing, resolving and

documenting hardware, software and network related technical issues

Installed firewalls, virus software and removed Spyware / Malware

Built and customized computers for clientele.

Identify and resolves issues pertaining to network configuration.

EDUCATION

Bachelor’s degree in Computer Science: Network & System, 2009

CFI- CIRAS - Brazzaville, Republic of Congo

Keyword:

Technical Support, Customer Service, Malware, Spyware, Desktop, Laptop, MS Microsoft, administer, Tier I, Tier 1,Tier

II, Tier 2,Computers, Computer information Systems, Technician, Tracking,workstations, applications, network.

ADDITIONAL SKILLS

Trilingual: French, English and Russian

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