Customer Service, Administrative Assistant, Sales Data Entry

LUCIANE CRISTINA DE CASTRO APOLINARIO

*******.****************@*****.***

Address: **** ** ***** ******

Zip Code: 97123 Hillsboro, OR Phone.: +1-503-***-****

Career Summary: Graduated in Business Administration (BBA) at Anhanguera College of Limeira, over 10 years in administrative services successful in assisting customers and directors, working with determination and enthusiasm.

Languages: Portuguese (Native speaker), Advanced English, Advanced Spanish

Skills:

-Attendance and administrative services

-Knowledgement in Excel, Word and PowerPoint

-Negotiation

-Social media management

-Leadership

-Analysis of vendors proposals

-Sales

-Data entry clerk

Professional Experience / Last Jobs:

●Mapa da Mina

(franchise in the gold plated segment)

May/2014 - July/2016 - Marketing Manager and Leader of Franchisee Service

-Helped company brand became more known by managing website and social medias and contracting companies responsible for design and IT,

-Making customers feel satisfied by solving problems as fast as possible,

-Choosing the best and cheaper for company benefit by analyzing proposals of vendors.

●MD Indústria e Comércio de Folheados Ltda ME

July/2010 - April/2014 - Bilingual Secretary

-Negotiation with customers in default and analysis of potential sales representatives,

-Development of alternatives for improved solutions in productive processes and sales website,

-Insertion of new products following market trends, increasing the stand out of company.

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