Information Technology Customer Service

EDUCATION CERTIFICATIONS

Information Technology Management Security + CopmTIA Linu+

ECPI, 1982 Cisco CCNA CompTia A+

CompTia Security+

MOS Microsoft Office Specialist

Electronic Technology Project Management Program (PMP) Training

Norfolk State College, 1980 8570 DOD Certified

CLEARANCE

Secret, granted April 2008

CAREER SUMMARY

. Proven ability to create and deliver solutions tied to business growth, organizational development and systems/network optimization. Skilled problem identifier and troubleshooter, comfortable managing systems, projects and teams in a range of IT environments adept at applying systems engineering principles for system design, requirement identification, quality assurance, and risk mitigation techniques. Consistently recognized for Management, Systems Administration, Contingency Planning excellence and dedicated customer commitment.

Core Professional Strengths

Strategic Visioning / Planning

Team Development / Management Business Transitioning

Client Relations / Business Development

PROFESSIONAL EXPERIENCE

Employer: Cablevision From: 09-14 to Present

Title: VOD System Administrator

Group supports field service agents and does escalation for issues across all of CV network

HW maintenance, backups, file system fixes, break fixes of seachange windows clustering

Scripting (Perl, PHP, Bash) Supporting CV IO Product line (Cisco/Samsung devices, interactive video servers, switch video servers, mobile application servers) Extensive monitoring of devices (utilizing

Tivoli, Spectrum, and other in-house applications). Log parses – creating scripts to automate these jobs on an as-needed basis SQL for data pulling and entry .

Worked with Linux systems from a command line perspective, (running redhat/solaris boxes), and windows .

Employer: Lockheed Martin From: 05-08 to 01-14

Federal Customer: Army Corps Of Engineers (USACE)

Title: Project Coordinator/Site Manager

Support the IT Infrastructure for the New York Regional Army Corps of Engineers IT by working with an enterprise team to quickly and efficiently solve problems, maintain and secure the entire IT infrastructure and rollout new software and various other projects.

Architected network designs and configurations.

Managed multiple projects from launch to fruition.

Create desktop security policies and procedures.

Control system integrations for network, server and software changes.

Created a 3 year strategic plan for hardware and software migration project.

Collaborate on annual departmental and operating budgets.

Provide training to staff on software and system best practices.

Assist in the hiring process interviewing, performance evaluations.

Maintain server and network availability 24/7.Manage ticket queues in Remedy for the entire team based on a proprietary ticket management SOP.

Create documentation and procedures for all installations and IT processes.

Research new technologies and determine applicability.

Maintain professional relationships with external customers and vendors.

Manage network backup hardware, software, and updates.

Maintain software updates and licensing.

Manage multiple work streams while maintaining a keen attention to details

Managed and executed the migration of over 800 mailboxes from Exchange 2003 to Exchange 2010.

Cut staff from 10 analysts to 7, with little impact to service or SLA, improved the bottom line by 40%..

Automated staging of systems with use of batch files, cut staging time by 75%

Supervised repair of Dell and desktops and laptops in-house, saved client 80% over OEM.

Ran hardware/software inventory on all systems touched, updated CMDB to 99.9% accuracy!

Employer: INDEPENDENT CONTRACTOR From: 05-07 to 05-08

Title: Project Cooridinator

Effectively applies sound management principles and techniques. Supervised and handled all human resource functions, including hiring, evaluations, scheduling and training of personnel.

Motivated personnel and chaired meetings to assist associates in their career development..

Managed and maintained user accounts in Active Directory for approximately 300 users, which included the

creation, deletion and modification of accounts.

Revamped NetBackup schedule and upgraded all company file servers.

Implement and Support Big Box and Proprietary software rollouts and work with vendors to install patches and upgrades.

Configured, Setup and support all Blackberry Mobile devices and wireless configuration.

Manage the entire Avaya VOIP architecture – including the maintenance and setup of all backend intuity audix and definity systems and desktop phones.

Employer: TelCom Inc From: 12/05 to 04/07

Title: System Admin

Knowledge of installation, maintenance, troubleshooting and repair of a variety of end user and network computer operating systems

Prioritizing, assigning, reviewing and evaluating work and managing multiple projects, systems analysis, and planning and organizing in a timely manner

Ability to establish and maintain effective working relationships with those contacted in the course of work and customer service skills in responding to inquiries and complaints

Employer: Lockheed Martin/MTA Contract From: 05/98 to 10/05 Title: Team Lead Senior Network Engineer (NOCS)

Managed the day-to-day support of LAN/WAN TCP/IP base infrastructures.

Analyzed and debugged network traffic flow using network packets tracing tools.

Supported Mainframe SNA CICS AS400 VTAM NETVIEW applications Setup and Configured small business and home networks using Microsoft NT.

Configured locations with Timeplex CSU/DSU’s and various ISDN equipments.

Implemented strategic projects and moved group forward in an innovative manner using technologies like CISCO Bay Network and Nortel routers, and switches with EIGRP, BGP, OSPF protocols; and Pix firewalls.

Designed and implemented network drawing, planned new moves and future upgrades.

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