Customer Service Manager

KRISTIAN GARCIA

*** **** ******, *********, ** **466 H: 917-***-**** ********.********@*****.***

PROFESSIONAL SUMMARY

Experienced manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.

CORE QUALIFICATIONS

Complex problem solving Extensive computer knowledge

Operations management

Strong communicator Excellent interpersonal skills

Logistics Management

EXPERIENCE

11/2015 to 4/2016 Accounts and Logistics Manager

Weeks Lerman – Maspeth, NY

Acted as a direct liaison with purchasing agents for various Fortune 500 companies, supplying office furniture, coffee & breakroom supplies, and managed print services. Expert knowledge in Microsoft Navision

04/2015 to 9/2015 Logistics and Customer Service Manager El Dorado Coffee – New York, NY Handled complete logistics operations for fleet of 20 company delivery trucks Route Designations, Digital Inventory Tracking, Fleet Maintenance - Expert knowledge of SAP Business 1 software - Customer Quality Control

08/2012 to Current Project Manager Stockton Contracting - Hoboken, NJ

Educated general contractor personnel on the quality standards throughout the construction process - Extensively trained in plumbing, carpentry, painting, plastering, machine servicing and installation - Assisted skilled workers with construction projects in all phases of rough and finish carpentry

05/2008 to 08/2012 Residence Counselor

Heritage Health and Housing - New York, NY

Responsibilities included: direct supervision of over 50 mental health outpatients at Harlem SRO - medication monitoring and supervision - residence inspection, recreational event planning, leading group therapies, and daily meticulous updating of case files with weekly progress reports and OMH requirements - graduated many clients to independent living.

03/2002 to 12/2007 Post Production Manager

Future Works - New York, NY

Provided base level IT support to company personnel - Displayed courtesy and strong interpersonal skills with all customer interactions - Maintained composure and patience in face of difficult customer situations - Support customers with online billing and account issues - Trained new employees and explained protocols clearly and efficiently.

03/2000 to 02/2002 Sales Representative

Verizon - New York, NY

Fielded an average of 50 customer service calls per day - Recommended and helped customers select merchandise based on their needs - Exercised sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction - Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates -Trained new employees on company customer service policies and service level standards.

EDUCATION

2012 Bachelor of Arts: English

Queens College - New York, NY, US Graduated Magna Cum Laude

Contact this candidate