Shannon Chesney Baker

Cameron, NC *****

919-***-****

acy6be@r.postjobfree.com

www.linkedin.com/in/shannon-chesney-baker-77542765

Highly Adaptable Technical Operator

Trusted and goal-driven CGMP manufacturing professional with outstanding leadership skills. Proven track record of building, training and mentoring strong teams that consistently produce positive results. Well-versed in safe lean manufacturing with successful reputation for building strategies that eliminate redundancies, increase production output, and deliver productivity, quality, and efficiency improvements. Critical thinker and effective problem solver known for meeting production rates and financial targets in CGMP environments.

Operation & Control Monitoring Personnel Resource Management Production & Processing

Computer Software Proficiency Equipment & Process Troubleshooting

Professional Experience

Technical Operator

Coty Us LLC Sanford Plant

Sanford, NC

1996 - 2016

Provided instruction, communication, and coaching to cross-functional group of 2-30 employees in safe productive operations and quality to achieve site KPI goals. Reported on production and overall equipment effectiveness (OEE), updated KPI board, and conducted in-process quality checks for non-compliance.

Generated cost savings by increasing OEE 85% and efficiency 80%, lowering routing costs 30%, and reducing downtime loss.

Led team through lean management implementation, reducing production line manning and re-costing other production lines not meeting KPI goals.

Maintained over 97% “right the first time” (RFT) rate in quality and maintained defects well below PPM target by quickly identifying variables critical to quality, performing regular quality conformance checks, and coaching team members on addressing problems, deviations, and flaws in systems and processes.

Delivered effective leadership and oversight for a department of 40 operators, achieving highest results in all major plant KPI goals for department (in top 10% for KPI goals achieved plant-wide).

Recruited by senior management to be part of a team of 5 leads responsible for training in leadership, change, vision, and strategy development, helping to incorporate culture and behavioral change plant wide. Introduced “My Iceberg Is Melting” culture to permanent plant employees.

Recognized for competently utilizing lean manufacturing, leadership skills, root cause problem solving, and SPC and related process improvement techniques to ensure most cost-effective manufacturing process.

Developed and implemented new processes and procedures, improving production accuracy.

Earned recognition for being only cross-functional operator qualified to work in all production departments plant wide, including line service, forklift, skin and body care, lacquer, secondary pack, blistering lines, fragrance filling, warehouse reconciliation, quality control, clamshell, gift sets, air spun powder and lipstick.

Education & Professional Development

Certificate of Completion, Basic Tax Preparation Course, Jackson and Hewitt

Silver Certificate in NC Career Readiness Test

Certified Line Operator in Secondary Pack

Certification in Raymond/Hyster Forklift

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