Windows Server Customer Service

ROBERT RAYBURN ***** Stetson Heights Ln Richmond, TX. 77407

**********@*****.*** • Cell 248-***-****

Summary

MICROSOFT CERTIFIED SYSTEMS ADMINISTRATOR with extensive network technical experience in the IT field, emphasizing network administration and Server support. Excellent problem solver with strong communication, and interpersonal skills.

• Diagnosis and Troubleshooting • LAN and WAN Administration • TCP/IP

• Active Directory • Client-Server Technology • DNS/DHCP

• Microsoft Clustering • Virus Prevention • Desktop Support

• User Support • Group Policy • Preventative Maintenance

• Backup • Citrix • Microsoft Hyper-V

• ISA Server • Microsoft Office • Windows Server 2012

• Installing and Upgrading Servers • Windows Server 2008 • VMware vSphere

Areas of Expertise

• Microsoft Certified Systems Administrator with extensive experience with 2003, 2008 and 2012 Administration

• Developed and implemented server and networking standards and procedures to simplify network environment and troubleshooting.

• Installation of Windows Server 2008 and 2012, VMware vSphere ESXi, Hyper-V

• Troubleshoot server hardware issues such as boot problems, blue screens, source application performance problems and determine root cause of hardware resource constraints.

• Demonstrated high quality, results-driven, prompt, and professional customer service and support that instilled confidence with IT concerning technical advice and directions.

Experience

ExxonMobil – Contract Position through Experis, Houston TX 7/2010 to present

Systems Administrator

Microsoft Windows Server, VMware vSphere ESXi, Hyper-V and Dell Server support

Build and certify Servers with Windows Server 2008 and 2012

Work with other teams to diagnose server issues

DMZ SME on 200 + Critical servers outside Company Network

Create and close problem and change tickets in Remedy ITSM

Training and Mentoring New Team Members

Converted older Environment to a new Virtual environment on VMware ESXi for DMZ GRID project.

Conducted disaster recovery and application failover testing of tier 1 applications, ensuring that all critical applications met DR compliance.

Huntsman – Contract Position through Hire Power Personnel, The Woodlands TX 1/2010 to 5/2010

Wintel Operator

Supported 1000+ Servers Internationally in three Data Centers

Single point of contact for Server related issues

Determined source of client, server or network related incident

oTroubleshoot to resolve the problem per documented process within SLA

oEscalate the issue if needed

Solarwinds and MOM monitoring

Monitored backups using: Netbackup, Backupexec, and Arcserve

Executed approve changes and lead patching and server maintenance activities during monthly/quarterly technical weekends.

Support Citrix Metaframe XP, Presentation Server 4.0/4.5

Support VMware ESX Server 3.5/4.0

Built Windows Servers using Microsoft RIS

EDS – Marathon Oil Account, Remote 7/2006 to 9/2009

Systems Administrator

Maintained and administered a worldwide network with over 1200+ Hewlett Packard and Dell Servers running Microsoft Server 2000 and 2003

Diagnose and Troubleshoot Server hardware and Microsoft Server OS issues

Performed Quarterly Patching of MS Server OS

Virtualization with VMware ESX Server maintaining MS Server 2000 and 2003 Virtual machines

Respond and resolve daily problem tickets for Servers and MS OS Server issues

Performed end user support directly with network users while solving their unique or existing system problems.

Interface with other teams SAN, SQL, Exchange to diagnose server issues

Collaborate and strategize with coworkers and network users to research problems and find solutions

Instrumental remote support for Disaster Recovery, during Hurricane IKE and 2007 Flood in Findlay Ohio

On call rotation evening hours and weekends

EDS – GMOL Transition, Troy MI 3/2006 to 7/2006

Windows Server Consultant

• Technical Consultant for project managers on all aspects of hardware and system administration for GMOL Application.

EDS - Nextel Account, Farmington Hills, MI 1/1998 to 3/2006

System Administrator / Desktop support

• Performed hardware and software support and installation.

• Performed troubleshooting of computer systems and related equipment.

• Performed circuit and router troubleshooting.

• Performed Desktop and Server Hardware and Software upgrades.

• Experienced with computer hardware including personal computers and servers.

• Installation of Servers

• Imaging of desktop and laptops

• Performed full system tape backups and emergency tape recoveries

• Created and maintained user logins and passwords

• Assisted in the installation, configuration, and management of a LAN

• Maintained Lotus CC Mail and Microsoft Exchange 5.5

Military

United States Army, Honorable Discharge

Education

National Institute of Technology, Livonia, MI

Certificate, Electronic Engineering Technology

Computer Certifications

MCSA, Microsoft A+, CompTIA

MCDST, Microsoft Dell Poweredge Servers

CNA 4.1, Novell

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