Anand Jevanan PH: 732-***-****

E-mail: acy6as@r.postjobfree.com Current Location: Detroit, MI

Summary:

Around 12 years of IT experience in the field of SYSTEM ADMINISTRATION INFRASTRUCTURE SUPPORT (Windows/VM Ware/Citrix Administration/SCCM)

CCP – V (Citrix Certified Professional for XenDesktop 7.6)

Extensive experience in Deploying, implementing, Upgrading, Managing and troubleshooting Citrix XenApp and XenDesktop.

Excellent Skill sets on (XenApp v4.0, v5.0, v6.0, v6.5, v7.6 &v7.8)

Expertise knowledge on (XenDesktop v5.5, v5.6 v6.5, v7.6 &v7.8)

Expertise knowledge on (PVS 7.8)

Supporting knowledge with Citrix NetScaler v11.0

Supporting knowledge with Thin Client\Wyse Terminal

Hyper-V implementation and Design

Expertise knowledge on ITIL framework (Incident, Change & Problem) withITIL® Foundation Certificate in IT Service Management

Drive meetings with Subject Matter Experts from all areas of the business including: Infrastructure, Applications, Vendors, Architects and Leads to seek input from and plan/coordinate migrations, resource requirements and timelines.

Operating\Handling the Citrix Infrastructure Independently and responsible for handling different business units with the Citrix requirement

Hands on Experience in handling Operations\Implementations activity.

Technical Skills – CITRIX

Project Management Tools:

ADFS, Azure AD Connect, PowerShell scripting, MS Project Server, Microsoft Project, Microsoft O365 ProPlus, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft One Note, Microsoft Visio and Microsoft SharePoint.

Citrix XenDesktop 7.6 and Storefront 3.0

Deployment of on-demand virtual desktops and applications.

Creation of multiple delivery groups for corresponding departments within organizations.

Implementation of Storefront 3.5 for remote and local clients to obtain their applications / desktops.

Citrix XenApp 5.0,6.0,6.5,7.6 & 7.8

Installation, configuration and administration of multiple XenApp farms.

XenApp datastore management.

Utilization of XenApp and XenDesktop machine and user polices; including printer policy.

Citrix Receiver client management and configuration for Windows and mobile devices

Citrix Web Interface, publishing/disabling applications.

Citrix Provisioning Services 7.8

Installation and configuration of Citrix Provisioning Server sites, vDisks and stores.

Streamed services for servers and desktops on bare metal and physical target devices.

Built provisioned image for users connecting in through web interface.

PVS Versioning and Microsoft DFS-R implementation for easy management and resilience.

Citrix XenServer 6.2

Setup vLAN’s for guests’ VM’s.

Backend storage planning and configuration.

High availability, capacity planning, disaster recovery planning.

Installation and configuration of hosts and guests on type-I and type-II hypervisors.

Citrix NetScaler 11.0

NetScaler content switching and load balancing

Integrated web application delivery controller

Application accelerator through caching and HTTP compression

Advanced management using layer-4 through layer-7 load balancing and content switching functions

Secure with web application firewall and SSL VPN and Certificate Management.

Citrix EdgeSight 5.4

Process starts/stops, errors and faults

User logon

WinSock connection and HTTP transactions

Windows Event Log

System reboot

AppDynamics - APPSPHERE 2015

Implemented AppDynamics to deliver real-time access to every end users business and operational performance.

More used in the DEV Environment to anticipate problems and adhere to business decisions.

Technical Skills – VMWARE

VMware Certified Professional 6 – Data Center Virtualization

ESXi 5.1 & vCenter standup and implementation

Used vSphere Update Manager (VUM) to update/patch hosts and appliances with provided baseline.

Used VMShared tools locker to maintain consistent patching among servers.

VSphere VM Management.

Managed VM guests via the vShpere Web client interface.

Maintained data store integrity levels by enabling DRS.

Technical Skills – MICROSOFT

Implementing ADFS

Configuring DirSync and Single Sign On with ADFS

Extensive Knowledge on Microsoft App-V and Microsoft SCCM 2012

Microsoft Windows Server 2000 – 2012R2

Microsoft Active Directory Services

Implementation and configuration of Active Directory forests and domains.

Domain controller management, Microsoft group policy design and management.

Support for Microsoft DNS, DHCP, WINS.

Additional Microsoft Skills

Remote Desktop Services, IIS 6.0 and 7.5, RAID configurations, performance monitoring.

NFTS file permissions, print management, O/S registry editing, power shell / batches $ Scripting

Education & Certifications:

Citrix Certified Professional – Virtualization for XenDesktop 7.6

Citrix Certified Associate – Virtualization for XenDesktop 7.6

Citrix Certified Administrator (CCA) for Citrix XenApp 6

VMware Certified Professional 6 – Data Center Virtualization

ITIL® Foundation Certificate in IT Service Management

Windows Certified Administrator

Master of Computer Application, MCA IIBM Delhi

Professional Experience:

DTE – Detroit, MI NOV-2016 – Current

Currently working on a Citrix Project for DTE which involves deploying more than 5000+ XenDesktops and migrating more than 340 XenApp Applications to the new XenDesktop 7.8 version.

Responsible for administering and supporting 500+ Citrix server environment on Windows Server 2003/2008/2012

Responsible for Terminal server builds and Citrix XenApp server deployments in both Physical and virtual environments with both Hyper-V and Vsphere 6.0

Support Day to Day Citrix Operation tickets (Level IV Escalations)

Perform scripting through PowerShell

Implementing ADFS

Configuring DirSync and Single Sign On with ADFS for Office 365

Implementation and Design of PVS 7.8

In-depth knowledge in dealing with Citrix XenApp and XenDesktop End-User Issues

Administration of Citrix XenApp\XenDesktop Farms

In-depth knowledge in dealing with Windows Registry and File Systems

Support Issues with Thin Client and Wyse terminal

Installation and Configuration of Hyper-V

Executing PMO processes within projects; duties included providing updates on projects to the PMO board and appropriate, timely and satisfactory resolution to client issues.

Responsible for building strong client relationships, managing Inter-National software development projects, user acceptance testing through multiple Releases and ensuring on-time delivery of projects.

Deploying and Managing Citrix XenApp, Citrix XenDesktop, Citrix PVS, Citrix Web Interface, Citrix Storefront, Citrix Controllers and Citrix Director Microsoft Windows 2000, 2003, 2008,2012 Domain Infrastructure

Deploying NetScaler and Working on different modules (i.e) ADC (Application Delivery Controller), Branch Repeater, Application Firewall.

Design, Setup, and implement virtual environments using VMware Infrastructure, vSphere

Deploy and Configure vSphere, vCenter management suite

Participate in Project Planning, Design, and Delivery process

Setting up Group Policies and Roaming Profiles

Deploying PVS XenDesktop for Client requirement and Implementation

Prepare detailed documentation on systems builds and configurations. Support Citrix XenApp end-user environment

Abbott Laboratories – Chicago, IL Feb-2016 – SEP-2016

Sr.Consultant: Citrix\VMware\XenApp\XenDesktop Solutions

Involved in maintenance of Citrix XenApp/XenDesktop 7.8, which includes more than 800 Servers and 500 various applications.

Involved in Installation and upgrading the various applications on Citrix Servers and publishing the Application on Citrix XenDesktop 7.8 and PVS 7.8

Installing Hot Fixes (Rollup Packs and Feature packs) released by Citrix on Citrix Meta frame Presentation Servers through Installation Manager

Monitored and Maintained the Citrix Web Interface server

Implemented the Cluster Environment for Citrix Data Store servers.

Configuration of Farms, Zones, DC’s, DS, TS License servers, Web Servers.

Installed, Managed and Monitored VMware ESX 5.5/6.0 Servers

Created VM Session for Test Environment for testing Application before deploying to Production

Used Virtual Infrastructure Client for managing VM Machines

Created MSI Packages using Rapid Install Packaging.

Worked on Change Management, Incident Management and Request Management Tickets in Remedy Tool

Resolved various issues such as Windows Policies, Application licensing through RDP, Net - meeting. Coordinating with Vendors regarding production issues & solving problems.

Created a test Environment in Citrix or VMware for Production Team to test their applications

ANZ Banking – Bangalore/Australia Jun 2012 – Sep 2015

Technical Lead:

The Australia and New Zealand Banking Group Limited, commonly called ANZ, is the third largest bank by market capitalization in Australia. ANZ is also the largest bank in New Zealand.

Resposibilities:

ANZ Bank has Citrix XenApp 4.5/5.0/6.5/7.6 environment to deliver applications to the business users.

Expertise in using Citrix Access Management Console and Presentation Server consoles.

Profiled and deployed over 500 Business Applications and 200 Technical Tools through Citrix to the end users.

Worked with application owners and gathered requirements for our project.

Profiled and streamed applications on Citrix Profiler and Citrix Streaming Client 1.2 & 5.2(5.2.1) Versions.

Packaged applications in Wise Packaging Studio 5.0 which are not compatible in Citrix.

Involved in fixing the interoperability among different applications and setting the rules on profiles in Application Isolation Environment (AIE). Involved in troubleshooting functionality errors of the applications in isolation environment.

Used CDF Trace, ProcMon, FileMon & RegMon to trouble shoot application profiles in Isolation environment.

Involved in pre-Delivering applications to Presentation Servers through Rade deployment Scripts (deploy.bat & psexec.bat) provided by Citrix.

Scripted and tested applications in Citrix Edge Sight for Load testing version 5.0 to Load Test for multi-user compatibility in terminal services environment. Experience in Edge Sight Server console to monitor application performance in Citrix Farm.

Hands on experience on Virtualization technology- VMware Workstation, ESX Server.

Performed server builds utilizing VMware ESX 6.0 Server.

Responsible for Administration of Active Directory and delegating control / permissions.

Extensively worked in Windows Active Directory to create users & groups.

Documented step-by-step process used when profiling using Application Profiler.

CTS - WellCare - Tampa /FL Mar 2011 – May 2012

Senior Citrix Administrator / Tech Lead

WellCare Health Plans, Inc based in Tampa, FL which basically offering Medicare beneficiaries private health insurance plans

Resposibilities:

Responsible for maintaining the stability, security and lifecycle of all current and future Citrix products in addition to managing various projects, vendors and consultants in varying capacities for related and unrelated subsystems necessary to support an enterprise virtual desktop and application delivery environment

Implementation and migration experience with medium to large Citrix environments for enterprise customers

Able to accept escalations from junior team members and colleagues in varying capacities for related and unrelated subsystems necessary to support an enterprise virtual desktop and application delivery environment.

Coordinated initiatives, installations, implementations, administration, and maintenance of Citrix network systems. Responded to frequent management requests for information and assisted in planning and preparing rollouts to new sites. Upgraded network infrastructures and integrated new technologies into existing network infrastructures.

Xerox – MetLife – New York City /NY May 2009 - Feb 2011

Citrix Administrator

MetLife companies offer life, accident and health insurance and retirement and savings products through agents, third-party distributors such as banks and brokers, and direct marketing channels in neighborhoods and communities across the U.S

Resposibilities:

Citrix Administrator for an Enterprise Citrix farm running XenApp 5.0/6.0 environment up to 300 Citrix servers with two Farms running 60+ applications. Publishing Applications through Citrix & application access to the users in Citrix.XenDesktop 4.0/5.0 (Managing & Troubleshooting)

Responsible for the upgrade and conversion of existing XenApp 5.0 to XenApp 6.0, which includes Patch management using Patch Link update server. Build, Post Build and performing QA Checks on Citrix Servers, maintain and configure DHCP, DNS, and configure agency Fax server using Right Fax software. Maintain and configure agency antivirus solution using Symantec Enterprise server.

Having hands on experience on Server builds using Windows 2003/2008 Servers

Maintained a Citrix Presentation Server Environment for over 1200 concurrent Global users and over 60 servers from multiple sites which included Lexington, London, Sandy Indonesia as well as multiple locations in North America

Ability to install, configure, optimize, and document complex Citrix architectures, Strong knowledge on Migrating and upgrading Citrix Servers and it's componentsAdministration of Citrix Servers/Farm, Citrix load balancing and load management

MICROLAND LIMITED, Bangalore, India Feb 2007 – May 2009

Systems Administrator.

Microland Limited is a Remote Infrastructure Management Services company. The main business focus is Datacenter Management Services, IT Infrastructure Services, Desk Services, Messaging Services, and Windows Enterprise.

Resposibilities:

SupportingEnterpriseCitrixFarm, applications, deploying CitrixMetaFramePresentationServer, managing & Securing the Servers and Farm, managing users, sessions & printers, windows 2003 and Windows 2008 Server & Network installation, configuration administration and troubleshooting, working with Backup & Storage team, working on Backup Software’s like,,( Legato, Backup Express, Arc Serv )

Ensuring timely escalation to right teams and manage the SLA Support in analyzing downtime trends and identifying chronic issues, suggest solutions &Co-ordinate with various teams to provide permanent fix

Provide technical consultation to the customers, provide technical assistance to other team members by way of assisting them in solving challenging technical problems, sharing technical knowledge and adhering to quality processes in ensuring team objectives are met

ACCEL FRONTLINE LTD, Bangalore, India Jul 2005 – Oct 2006

Associate Engineer/Remote Infrastructure Management

Accel Frontline Ltd. is the leader in providing Facility Management Services for large enterprises. They manage the entire enterprise infrastructure from any availability, manageability and performance perspective on a 24x7 basis

Resposibilities:

Handling the system, laptop and Server calls at various customers of Accel Frontline ltd., attending the all dell systems (Desktops, Laptops) calls at different types of global customers like GE capital, HSBC, ABB, Deccan Herald, Oracle, CA etc …Installation and troubleshooting of printers, technical support for the users with respect to the system level and LAN related calls and maintenance of Servers – Disk Space Management, updating latest and Antivirus definitions, Emergency repair disks, Installation of latest Service packs & patches, Troubleshooting of software and hardware problems

Handling the customer escalations. Tracking end user requests such as setting up new users, assigning PC’s, adding new network printers and installing new software for users, managing users and groups, client connectivity, setting dial-in and dial-out permission, resource permission, performance monitoring, and Optimizing server. User Account Management, Group Account Management and Installation, configuration and troubleshooting of Hardware and Network

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