Service Customer
Resume:
Kenneth Grandy
Anaheim, CA 92807
Contact 657-***-****
Email: *************@*****.***
Summary
To acquire employment with the nation’s leading communications company for the position title of Communication Technician. With my extensive work experience and ability to carry out various company protocols and practices; I am confident that upon given the opportunity to display a diligent work ethic in addition to providing quality customer care to our end users, that I am the ideal candidate to fill this position. All the while becoming an asset to your organization.
In my experience, it has been evident that exploring opportunities to expand my knowledge of networks has been beneficial to not only myself as it pertains to job performance, but has become useful amongst my peers in the work place. Some of the education that I have obtained are listed below:
General Radio-Telephone Operator
Fiber Optics Certification(AT&T)
CCNA courses(AT&T)
Data Networking (L.A. Trade Technical College)
Along with the collaboration of your organization I will undoubtingly carry out all work tasks and exceed expectations.
My technical background consists of four years working on AT&T's U-verse network which provides FTTN/FTTH and Satellite services. Some of my responsibilities were to identify defective cards or ports at VRAD and update with assigned department, verify optimal bandwidth and perform cross connects, install and repair video over Ethernet connections. At customer premises, mount and replace NID's at customer locations, troubleshoot business customer CPE utilizing TCP/IP practices and manual IP configuration of company provided routers.
In 2016 I was hired with Verizon as a wireline technician where my work duties involved installation/Repair of analogue phone and DSL circuits, replacing service drops, troubleshooting pairs at aerial/buried terminals, and ADSL port in of circuits at Central Office. I conclude with my current position at Frontier Communications whom I have been employed with for ten months due to the sale of Verizon's wireline network in April of 2016. I have continued the same technical responsibilities in addition to providing an above average work performance that reflects through company metrics.
In sum, I would like to thank you for taking the time to view my resume in advance and leave you with a quote
that I perceive to be true An enterprise that is constantly exploring new horizons is likely to have a competitive advantage
in attracting and retaining talent"- Gary Hamel
Work Experience
Verizon/Frontier Communications 1/2016 to present
I&R Service Technician
*Install and repair DSL/POTS service
*Install and repair service drops
*follow OHSA safety practices and maintain clean driving record
*Knowledge of color code and ability distinguish colors in cable
*Troubleshoot aerial and buried terminal counts for shorts, grounds and opens
*Update assignments group of facility changes
*Build cross connects at Central office and cross box locations
*Responsible for monitoring, testing and removal of telco/electronic equipment, including CPE and wiring per operational procedures
*Installs and configuration of LAN/WAN internetworking hardware
*Ability to troubleshoot using isolation practices utilizing remote test systems to resolve customer issues
*Familiar with various hand and power tools-drill, snips angle cutters and tone generator
*Mount ONT to customer premises and run fiber drop to serving terminal
*Coordinate testing and activation of services with involved departments to ensure service
*Verify business customer’s connectivity through TCP/IP practices
AT&T 1/2012 to 1/2016
Premises Technician
• Good verbal and written communication skills
• Provide daily written analysis of work performed for system records
• Verify customer network connectivity utilizing TCP/IP practices
• Familiar with mounting NID's and terminating service drops
• Configure and replace defective STB (video receiver)
• Ability to test faults remotely by using computerized test measurement graphs to identify trouble in cable
• Identify defective card/ports at VRAD for FTTN customers
• Understanding of Loop restrictions from CO or VRAD to provide maximum bandwidth
• Install and Repair video over Ethernet connections/Terminating RJ-11 and RJ-45 connectors to Cat6 wiring
Education and Training
Certification
APT College, Carlsbad, CA – FCC Radio-Telephone Operator License 2015
Certification
Department of Water and Power, Los Angeles, CA - Electrical Craft Helper 2012
Certification
International Learning Center, Los Angeles, CA - Data Communications and Networks 2003
H.S. Diploma
Westchester High School, Los Angeles, CA 1998
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