Lab Technician / Research Assistant

Niamh Hanrahan

M: 778-***-**** E: **********@*****.***

Professional Experience

Client Services Representative – Premier Accounts January 2016 – Present Merieux Nutrisciences, Burnaby, BC

Answering customer inquiries and ensuring specific projects and testing requirements are communicated effectively to all relevant internal departments.

Reviewing customer accounts, updating as needed and identifying areas of improvement and assist in any contract adjustments.

Assisting in handling customer complaints and investigating complaints while following strict company policies and procedures.

Building strong relationships with the stakeholders by fully understanding their business and testing needs due to my technical background and offering assistance as needed. Engineering Services Clerk (Placement at BC Hydro) October 2015 – January 2016 AppleOne Employment Services, Vancouver, BC

Processing weekly time entry reports using SAP and reporting data to the team leads.

Processing expense claims ensuring strict adherence to company policy at all times.

Organizing meetings on behalf of the Team Leads, including booking an appropriate room, sending out invitations and agenda, assisting with presentations etc.

Other general admin duties including monitoring training records and assigning training modules as required, assisting team members making travel arrangements, coordinating onboarding for new team members, monitoring supply of stationary and resolving general inquiries for team members.

Laboratory technician (Level 2) July 2013 – June 2015 RJ Hill Laboratories Ltd, Christchurch, New Zealand

Molecular biology experience including Assurance GDS for E. coli 0157 and real time PCR testing of wine samples

ELISA testing for Listeria sp. and Salmonella sp.

Used various petrifilms, MPN, pour plate and spread plate methods for bacterial identification

Coordinator responsibilities which included prioritizing the workload, training new staff and organizing the media and co-workers to ensure jobs got done in a timely manner.

Carried out routine validations on new media and equipment calibrations to comply with laboratory accreditation and implemented new system for tracking validations. Education

University College Dublin, Belfield, Dublin 4, Ireland 2009-2013 BSc (Hons) Microbiology GPA: 3.97

Won Society for General Microbiology Award, UCD Science Undergraduate Award & UCD scholarship for my academic achievements in third year

Won UCD Hussey Award for my final year academic achievements

Fourth year research project at National Children’s Research Centre, Crumlin: Thesis presented on environmental conditions affecting gene expression in Campylobacter jejuni

Contact this candidate