Computer Repair Technician

ROFESSIONAL

ISTORY

**/****

**/****

**/****

P

SKILLS

WORK H

**/**** **

**/**** **

**/**** **

EDUCATION

1999

PHILIP DELLA ROCCA

Nashville, Tennessee

Cell: 615-***-**** - ****.**********@*****.***

SUMMARY

Service industry veteran with over 20 years’ experience serving the needs of a wide spectrum of

customers. Seeking a position in a tech environment where customer service and hardware and

software troubleshooting skills can be of value.

Customer service expert

Strong communication skills

CompTIA A+ coursework

Knowledgeable in Mac systems

Skilled in HTML and CSS

Bartender

BELLE MEADE COUNTRY CLUB – Belle Meade, TN

Worked with management in the development of new beverage program.

Maintained, organized, and kept inventory of bar area.

Established efficient methods for providing improved guest experience.

Extended assistance to other departments' staff to enhance customer service.

Seasonal Cashier's Assistant/Stock Associate

COSTCO – Brentwood, TN

Responsible for providing members with prompt, friendly service.

Address and follow-up all customer queries.

Process damaged and returned products.

Stocked and display merchandise for sale in the warehouse.

Stay updated on new products and their locations.

Bartender

GAYLORD OPRYLAND RESORT AND HOTEL – Nashville, TN

Responsible for providing guests with experience that exceeds expectations by anticipating

needs and providing friendly, prompt service.

Assess customers' needs and preferences and make recommendation.

Kept cash bank balanced and accurately tracked customer tabs and payments through the

use of computer point of sale system.

Maintained full knowledge of beverage lists and promotions.

Associate: Electronic and Computer Service Technology

Island Drafting and Technical Institute - Amityville, NY

Coursework included: Installing, troubleshooting and maintaining personal computers and

associated devices.

Contact this candidate