Administrative Assistant Customer Service

Eleanor J. Mohamed

* ****** **. *** *

Foxborough, MA 02035

774-***-**** (C)

acy63z@r.postjobfree.com

Summary

• Over 20 years of secretarial and clerical experience in fast paced environments

• Highly skilled in greeting customers and answering phone calls

• In-depth knowledge of maintaining paper and electronic filing systems for records and messages

• Hands-on experience in routing and distributing incoming manual mail and email

• Track record of answering everyday letters and email

• Able to correct spelling and grammar to ensure accurateness

• Demonstrated ability to operate fax machines, copiers, videoconferencing and phone systems, And other office tools.

• Proven ability to make use of computers for spreadsheet, word processing, database management, And additional applications

• Thorough understanding to complete forms in keeping with company procedures

• Excellent Grammar and Punctuation

• Multicultural interaction

• Keyboard 60 WPM

• Soft and hard record maintenance

• MS Office Suite

Skills

Carried out various secretarial and organizational duties for executives and managers, Essential to running the business smoothly. Used computer software including MS Office Suite to create spreadsheets, compose messages, handle databases, and PowerPoint presentations, reports, and Documents. Conferred with vendors, bought supplies, managed stockrooms and got data from various sources. Human Resources Administrative Assistant (Eversource, MA) Jan 20,2017 –March 1,2017 Contract Job

Assisting managers with Xeroxing Case Files, label making, filling, scheduling conference rooms, notifying managers of Union Meetings for their employees using Workday and Lotus notes, entering updates to Contracts on Word and Excel

Administrative Assistant (Medtronic Mansfield, MA) Oct 2016 – Jan 2017 Contract Job

Working on a Conversion Project utilizing Excel, J.D. Edwards, SAP systems. Office Administrator (DataShredder Foxboro, MA) Oct 2015 – June 2016 Front Desk Position, answering phones, scheduling and completing jobs for drivers using Smart Service, AP, QuickBooks, Capital Bank Portal, Pay Anywhere, Excel Benefit Services Assistant (Mercer Norwood, MA) Sept 2014 –March 2015 Assisting in the Fulfillment Center using Excel spread sheets to enter participant information. Printing benefits information using Microsoft word, excel, outlook, printers and instant messaging. Mailing packages to clients, picking up and delivering mail, copying, Part time Customer Service Rep/Teller (TD Bank Foxboro, Ma) July 2013 –Sept 2013 Assisting customers with banking needs, opening up new accounts, maintaining accounts, assisting with Deposits and withdrawals, cash checking.

Assistant to Headmistress (Thebes Language School, Cairo – Egypt) Sept 2003 – June 2012 Proof reading all English correspondence including all monthly syllabus, Daily lesson plans. Assisting teachers with correct pronunciation, Greeting Parents and answering questions Taught English as a Second Language to students ranging in ages from 2 1 2 to 10 years of age. Administrative Assistant (NYNEX/Verizon) Jan 1986 – Dec. 2003 Payroll for over 30 people in Mass., New York and New Jersey Personnel Files and Vacation schedules.

Scheduling Regular and Video Conferencing.

Assisting Manager in daily operations, supervising co-workers Problem solving with customers.

General Clerk (New England Telephone) May 1982 – Jan 1986 Verbal timesheets from Company Mechanics.

Contacting Vendors for Company Vehicles in need of assistance On the road. Forming close bonds with vendors.

Operator Services (New England Telephone) Feb. 1978-May 1982

Greet customers warmly and ask how to help.

Relay verbal messages.

Call the appropriate person requested by caller.

Refer caller to emergency numbers if necessary.

Education

Professional

Development

High School Diploma North Quincy High School, MA 1977 Verizon, Boston, MA 1978-2003

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