Service Representative Manager

MARY ANN S. CARINO

**** ********* ****** ***. *** FREMONT CA 94538

408-***-**** *********@*****.***

MARCH 2017

Hiring Manager

Courtyard Fremont Silicon Valley

Fremont CA

Dear Sir/Madam:

In response to your job opening, please consider my resume in your search for a Guest Service Representative. I believe my background and skills closely match your job requirements and I am confident I can make a positive contribution to Courtyard Fremont Silicon Valley.

Some of my key skills that are relevant to this opportunity include:

over 3 years professional experience in an administrative capacity providing support and assistance to both a single department and multiple individuals throughout the company.

in-depth experience in data management, research, report writing, developing presentations, drafting correspondence, organizing meetings and travel, event management and customer service.

a comprehensive working knowledge of various computer applications including MS Word, Excel, and Power point.

an independent worker with a reputation as a resourceful problem-solver who uses her initiative and organizational skills to get the job done.

regarded as a competent team member who is always prepared to go the extra mile

proven ability to remain focused and self-directed in a fast-paced work environment while dealing with conflicting demands

If you are looking for a motivated Guest Service Representative who is committed to the highest standards of work performance I would welcome the opportunity to meet with you for an in-depth discussion.

I am available for an interview at your earliest convenience, please contact me via phone or email to arrange a time and date for us to meet.

Thank you for your time and consideration and I look forward to speaking with you soon

Sincerely

Mary Ann Carino

Mary Ann S. Carino 1190 Beethoven Common Apt. 207, Fremont CA 94538 email: *********@*****.*** cell: 408-***-****

Objective

A dedicated hard working professional who has adept knowledge and skill in management which has been proven for three years of experience in working for different companies as a Supervisor Trainor and Manager. The competencies in managing a team are honed after the working experience. Possess the broad range of network relationship to support the position.

Education

Pines City Educational Center- High School 03/97 Saint Louis University- Bachelor of Arts in Communication 03/03 Saint Louis University- Bachelor of Science in Education 03/09 Saint Louis University- Masters of Arts in Special Education Units Earned

Work Experiences

Proprietress/Marketing Manager – 5M Designare Co. Baguio City Philippines (February 2013-Present)

Founded on a small-scale business focusing on souvenir products for corporate give always, special occasion, and souvenirs for tourist destination.

Plan marketing and branding objectives, expand product solutions and offerings

Prepares and adheres to budget

Deepen and continue communication with previous and new clients.

Unit Manager- Generali Pilipinas (July 2007- July 2009)

To recruit team of Insurance Advisors as per the corporate strategy

To ensure and maintain levels of productivity as prescribed

To focus on and develop various business segments as per the sales strategy

To train Insurance Advisors with the help of training team

Front Desk Clerk- Mount Crest Hotel (August 2004- January 2005)

Manage the registration process

Ask for identification and ensure that the provided credentials are accurate

Handle guest check-ins and check-outs appropriately

Management Trainee for Selling- SuperValue Inc. (August 2003- January 2004)

Receiving training from the concerned people in addition to performing duties in selling department such as client services, supplier services, operations, sales of a particular organization.

Learning staff functions and line, management viewpoints, company policies, practices and operations which are significant in the proper functioning of an organization in the corporate world.

Setting objectives and performance goals with higher officials and trainers of the organization.

Monitoring the progress of performance with the trainers and management as per the requirement of the organization.

Certificates and Trainings

Basic Safety Course – Regulation VI/1 of the 1978 STCW Convention, as amended

Personal Survival Techniques (IMO Model Course 1.19)

Fire Prevention and Fire Fighting ( IMO Model Course 1.20)

Elementary First Aid ( IMO Model Course 1.13)

Personal Safety and Social Responsibility (IMO Model Course 1.21)

Professional Teacher for Secondary Education

Associate in Computer and Office Administration

References

Professional and Personal References Available Upon Request

Contact this candidate