Windows Server Technical Support

CURRICULUM VITAE

Hani Osman Mohamed Ahmed

Address: Riyadh S.A. Rawdah

Mobile: +966*********

E-Mail: ****.*****.***@*****.***

Career Objective

Challenging responsibilities in a professional environment to utilize my networking knowledge, problems solving skills and both of analytical and technical skills to contribute towards the growth and developing of company along with myself.

Personal Details

Gender: Male

Marital Status: Single

Nationality: Sudanese

Date of Birth: 2 February 1989

Place of Birth: Sudan

Educational Details

Sudan University of Science and Technology (SUST)

Bachelor’s Degree in Electronics Engineering (Communication) 28-july-2016

Graduation Project: “Wireless Networks in a Way Ants"

Courses

Cisco Certified Network Associate - Routing & Switching (CCNA-R&S)

Microsoft windows server 2012 (MCSE)

Linux/Unix

Technical Certificates

Cisco Certified Network Associate, CCNA-R&S

Technical Background

Ability to install, configure and operate medium-size cisco routed and switched networks

Operating systems – (Windows, Ubuntu, Red hat, Windows Server 2008 & Windows Server 2012)

Configuring WAN protocols (BGP, EIGRP & OSPF).

Configuring H.A. protocols (HSRP, GLBP & VRRP).

Familiarity with Service Provider technologies concepts.

Cisco equipment’s:

-Routers: 800, 1900, 2800 and 2900 ISR Series.

-Switches: Catalyst 3750, Catalyst 2960, Catalyst 4500 & Catalyst 6800 Series

-Firewalls: ASA 5500-X NGN Series.

Virtual Machines (VMs), VSphere5, vCenter, and Virtual Switches.

Microsoft Office skills (Visio, Word, Excel, Outlook and PowerPoint).

Experience:

I attend as a trainee in many companies in my country; I got good experience to deal with

(HUAWEI–cabins) and solving problems, also I have good idea in (Drive-test) field and good knowledge in (TEMS INVESTIGATION) program.

Main Skills

Provided assistance in troubleshooting networking issues and network device hardware failures.

Managed installation, configuration and administration of CISCO equipment in it architecture of organization. Configured it LAN/WAN elements and held responsibility of maintaining and monitoring performance of network.

Provided tier1 technical support; assisted users facing network problems. Performed advanced troubleshooting, diagnostics and provided tier/level-1 solutions to network failures.Identified and fixed recurring network problems

Monitored and managed ticket queue by prioritizing tasks.

Other Skills

In depth knowledge of networking/routing/switching /security.

Excellent communication and presentation skills.

Able to work as part of a team, work under pressure work shifts, evenings and weekends.

Confident & work well alone or in group.

Patient and polite and good customer care skills.

Problem solving and ability to make decisions.

Languages

Arabic (Mother Tounge)

English

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