Customer Service Representative
Resume:
THOMAS M DELAY
CHARLOTTE NC 28277
******@***.***
CUSTOMER SERVICE PROFESSIONAL
Profile OVER THIRTY YEARS OF PROVIDING CUSTOMER SERVICE
ADEPT WITH DIFFERENT COMPUTER PROGRAMS.
WORKING KNOWLEDGE WITH A VARIETY OF END SALE
TERMINALS
ABILITY TO TRAIN EMPLOYEES.
A TEAM PLAYER ACKNOWLEDGED AS QUALITY LEADED
DEVELOP PLAN AND EXECUTE INTERNAL AUDITS AND REVEIWS
SECURELY MAINTAIN ACCURATE INVENTORY, PREPARE
REPORTS AND FILINGS IN TIMELY MANNER
ADDRESS CUSTOMER INQUERIES AND CONCERNS TO
SATISFACTORY CONCLUSIONS.
Synopsis of Achievements CONSISTENTLY MET AND EXCEEDED BUDGETS WITH WORK HOUR RESTRICTIONS
OPENED NEW CUSTOMER ACCOUNTS INCREASING SALES.
CREATED FLEXIBLE SCHEDULES INCREASING EMPLOYEE
COMMITMENT AND MORALE.
UTILIZED CUSTOMER SATISFACTION SURVEYS TO HELP REDUCE CUSTOMER CONCERNS AND RESOLVE CUSTOMER COMPLAINTS. Employment LOWES HOME IMPROVEMENT 01/11 Present
Customer Service Representative
Work with customers to assist them with their purchases and answer questions
Quickly and effectively solve customer challenges.
Maintain quality control and a clean safe work environment TARGET DEPARTMENT STORES
09/10 – 02/11
TEAM MEMEBER
ASSISTED CUSTOMERS WITH THERE PURCHASES
COMPLETED ALL TYPES OF PAYMENT TRANSACTIONS
AND CHECK OUT DUTIES
US POSTAL SERVICE 03/83 - 05/08
POSTMASTER
RESPONSIBLE FOR ALL FACETS OF OPERATIONS
OVER SEVENTY FIVE EMPLOYEES
Education QUEENSBOROUGH CC, FRESH MEADOWS NY 1981
Associate Degree in Business
References Furnished Upon Request
Copyright © 1997 by the McGraw-Hill Companies, Inc.
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