Customer Service Representative
Resume:
Jared Bush
Commack, NY *****
***********@*****.***
Emblem Health 1/16 – 1/17
Melville, NY
Customer Service Advocate Specialist
Advise members on various HIP product plan choices for “Open Enrollment” period
Assist participating doctors and specialists regarding member benefits and co-pays and `provider services.
Resolve claim inquiries on outstanding claims, by investigating pending claims and refilling claims at the request of providers.
Educated members and prospective members on various Medicare and Medicaid services, and assisting them on how to apply for coverage based on eligibility and income guidelines.
Prepare benefit letters, and correspondence to management in order to finalize projects pertaining to customer complaints.
Petro Home Heating Services 2/13 – 1/16
Woodbury, NY
Plumbing & Appliance Div.
Promoted to this new division as part of company expansion and based on performance and experience with the company.
Daily customer focus on direct sales and introducing new customers to services offered for plumbing and appliance repairs.
Daily monitoring and scheduling service personnel to work sites
Discussion of new products and services with both potential and existing customers with the goal of expanding company sales figures.
Directly work with supply vendors updating and adjusting order status
Address customer concerns regarding orders and order status.
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Jared Bush
Responsible for maintaining service orders, invoices, billing and contract work with Plumbers and estimators for proposed jobs, and assessing time schedule and payment workouts.
Petro Home Heating Services 9/11 – 2/13
Sr. Dispatcher
September 2011, promoted to Sr. Dispatcher
Manage multi-state district service zones including NY, NJ, & CT
Dispatch Service technicians to customer accounts and follow-up calls.
Dispatch 150-175 service calls per day
Create incident reports of spillage or oil release to DEC affiliate locations
Prepare delivery shortage reports on a daily basis
Schedule new equipment installations.
Petro Home Heating Services 6/10 – 9/11
Sr. Customer Service Representative
Assisted customers with credit and service contract related issues
Advise customers of payment plans and other solutions to bring accounts current.
Payment processing including providing credits and discounts to customers
Nikon Inc. 06/08 – 5/10
Melville, NY
Customer Service Representative/Tech Support Representative
Responsible for inquiries nationally and internationally on specifications of products and mail order materials
Create flow charts and reports for management on material status
Daily interaction with purchase agents and team of technicians to ensure most current products are available.
Resolve customer complaints
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Jared Bush
American Home Mortgage 2/06 – 9/07
Melville, NY
Post Closing and QC Documentation Specialist
Established relationships with Closing attorneys and title companies
Prepared progress reports for closing agents and title companies
Maintained daily logs and tracking of documentation sent to banks to establish funding time table
Reviewed loan files for Quality Assurance and banking guidelines
Homebridge Mortgage Bankers 11/04 – 2/06
Syosset, NY
Shipper Post Closing Coordinator
Resolved funding issues with settlement agents
Created inventory logs, collateral files for final docs and advised insurance agents of final sales
Education:
Suffolk Community College, Associate Degree
LIU /CW Post Campus
Other Skills:
Knowledgeable in Microsoft word, Excel, Outlook, Contour, Doc Magic
Dale Carnegie Certified
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