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Microsoft Office Technical Support

Location:
Sidney Center, NY, 13839
Posted:
March 06, 2017

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Resume:

Rouj Chalabi

acy5pj@r.postjobfree.com

410-***-****

EDUCATION

BA in Business Technology Administration May 2016

University of Maryland - Baltimore, MD

A.A. in Cisco CCNA Networking May 2011

Howard Community College

CERTIFICATIONS: COMPTIA A+ (Cisco CCNA in progress)

WORK CLEARANCE: PUBLIC TRUST CLEARANCE

WORK AUTHORIZATION: US CITIZEN

WORK EXPERIENCE

Tier 2 Technician Sept. 2016 to Present

GRSI - National Institute of Diabetes and Digestive and Kidney Diseases (NIDDK) Bethesda, MD

•Setup/Image Desktops and Laptops thru Dell Kace

•Install Requested Software thru Dell Kace

•Setup/Image Mac computers with Jamf Imaging Software

•Lead Mac upgrade Jamf Project for NIDDK.

•Setup / Troubleshoot Cisco VPN.

•Setup / Troubleshoot Network Laser and Inkjet Printers.

•Setup Network Shares

•Setup / Troubleshoot Computers on NIH Network.

•Setup Network Lans for Offices.

•Setup users and computers on Active Directory

•Service now ticketing system Manage Tickets and Clients.

•Encrypt laptops with Bitlocker or Filevault.

•Kris system support

•Bomgar remote support/Apple Screen Sharing remote support

•Piv card troubleshooting and support

•Microsoft Outlook Setup/Troubleshooting

•Backup user data to server or Time Machine

•Setup Video/ Audio Conference Room for Meetings.

•Setup and Configure new iPhones.

•Install new Motherboards, Hard drives, Ssd, ram, processors and power supply.

•Setup routers/Wireless Access Points

•Setup Encrypted Email with Microsoft Outlook

•Raid Setup/Troubleshoot

•Setup/Diagnosed Apple and Windows laptops

•Setup/Diagnosed Apple and Windows Desktops

•Performed Malware/Virus removal

•Setup Virtual Machines in Windows Hyper-V, Parallels and VMware.

Amazon Sales Associate Oct. 2015 to September 2016

Amazon Annapolis, MD

•Demonstrate cutting edge Amazon products to potential clients in group settings and one-on-one

•Troubleshoot client hardware / software issues

•Consistently exceed monthly sales quotas

•Inventory checks each day/ Shipping and Packaging items

Geek Squad Consultant / Repair Agent July 2008 to Oct. 2015

Best Buy Elkridge, MD

•Troubleshoot windows 7, 8, 10 and Mac OSX

•Installation, repair and update of windows 7, 8, 10 and Mac OSX

•Backup Data from Computer to Computer or Computer to External Drive for windows 7, 8, 10 and Mac OSX

•Diagnosed computers with data loss, recovered files that were accidentally deleted or reformatted.

•Consult Customers about hardware/ software upgrades to their computer system.

•Taught Computer Lessons for windows 7, 8, 10 and Mac OSX

•Taught mobile lessons for iOS and Android

•Installed and updated iOS and android to latest operating system

•Setup new purchased computers for customers, Installed all software expect by customer(Microsoft Office, Skype, Adobe Acrobat)

•Installed new devices for customers, Printers, external hard drive(setup backup), and other External Peripherals

•Removed Viruses Manually and Automatically with proper Antivirus tools(Malware Bytes, Kaspersky, Webroot, Trend Micro)

•Handled customer concerns and inquiries via telephone, email, and in-person, Specialized in working with complex customer inquiries.

•Installed and configured, hard drives, Power supplies, Memory (Ram), Graphics Cards, Optical drives, Fans, PCI Express and PCI cards.

•Installed, setup and troubleshoot Outlook for Customers, Transferred .pst files to new or other computers.

•Remove Passwords from computers that have operating systems windows 7, 8, 10 and Mac OSX

•Diagnosed Hardware issues for laptop, desktops and all in one.

•Optimized operating systems windows 7, 8, 10 and Mac OSX, optimized startup, removed unwanted software and bloatware, tested and verified hardware and software functionality.

•Physical Cleaning of Computers Internal and External

On-Call Technical Support April 2010 to Sept. 2014

Metropolitan Construction Corp. Beltsville, MD

•Diagnosed and Troubleshoot old computers for bad hardware and replaced parts

•Installed and setup QuickBooks, Office and Adobe Acrobat

•Setup new pc’s

•Installed / upgraded computers to windows 7

•Backed up data to external hard drives and network drives

•Setup new pcs to the network

•Installed printers and other network devices to the network

•Performed virus/malware removals

•Installed ram, hard drives, monitors, graphics cards

•Remote supported employee computers thru TeamViewer

•Setup router and nas drives

IT Consulting Internship May 2014 to July 2014

Fenton Washington, DC

•Diagnosed, Troubleshoot old computers for bad hardware

•Upgraded/installed new hardware (motherboards, graphics cards, hard drives power supply and optical drives)

•Performed virus/malware removals, set up of network printers and network drives

•set up / diagnosed and repaired apple laptops

•Reinstalled operating systems (Windows 7 and Mac OSX) for computers,

•Tune up computers to maximum capabilities.

SKILLS

TCP/IP, Mac OSX, Linux (Ubuntu), Windows 7, 8.1, 10, Ubuntu, Microsoft Office and Windows Server. Vmware fusion, Microsoft Hyper-V, Parallels, Mac OSX Bootcamp, Virtual Box, Team Viewer, Malware Bytes, Windows Sysinternals, Super Anti-Spyware, Norton Antivirus, Kaspersky Security System, Trend Micro Security Software, Webroot, Software, Outlook, CCleaner, Speccy, Process explorer, cpu-z, gpu-z, Acronis True image, DriveImage XML, Norton Partition Magic, Norton Ghost, EaseUS partition manager, RealVNC, TightVNC, Filezilla, Microsoft Lync, Skype for Business,, Mcafee Enterprise, Graphpad Pism



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