Customer Service Manager

Michaelle Youngken

Newark, NJ *****

*******@*****.*** - 973-***-****

WORK EXPERIENCE

Certified nursing assistant

- 2016-03 - Present

Foothill acres rehabilitation and nursing center - 39 east mountain rd Maintained accurate records of patient care, condition, progress and concerns. Monitored vital signs, such as blood pressure and pulse. Responded appropriately to the physical, emotional and developmental needs of patients. Obtained information about clients' medical history, drug history, complaints and allergies. Assisted patients with bathing, oral hygiene, grooming, feeding and elimination. Helped patients move in and out of beds, baths, wheelchairs and automobiles. Scheduled and accompanied clients to medical appointments. Maintained a clean, healthy and safe environment.

Bartender, key service manager

Darden Bahama Breeze - 2009-04 - 2015-05

Wayne nj

Greeted guests in a timely and professional manner. Received beverage orders from wait staff and delivered beverages to guests. Waited on multiple customers at the bar and throughout the bar area. Managed strict beverage control to minimize waste. Poured drinks using standard pour according to specifications. Carefully followed safety and sanitation policies handling food and beverages. Managed bar revenues, ensuring that all patrons were billed and all cash properly accounted for. Verified that guests at the bar were of legal age. Adhered to state laws regarding alcoholic beverage service. Notified a manager if a guest was intoxicated or rude to other guests. Served each guest courteously, quickly and efficiently. Trained, coached and mentored staff to ensure smooth adoption of new program. Train new staff members.

Server, bartender

TGI Fridays - 2005-10 - 2006-12

Rt 10 east hanover

Greeted guests in a timely and professional manner. Waited on multiple customers at the bar and throughout the bar area. Received beverage orders from wait staff and delivered beverages to guests. Maintained full knowledge of beverage lists and promotions. Poured drinks using standard pour according to specifications. Enthusiastically and appealingly described food and drink specials to guests. Ensured liquor was secured at the end of shifts.

EDUCATION

Nursing

Nursuevue institute

2016

European Academy

2007

SKILLS

CPR, CPR/, CUSTOMER SERVICE, FAST LEARNER, MULTI-TASKER, RECEPTIONIST, RETAIL SALES ADDITIONAL INFORMATION

Skills

Fluency in french Efficient multi-tasker

Highly reliable Employee scheduling

Fast learner Staff training/development

Positive attitude Exceptional interpersonal communication Handling difficult customers Conflict resolution

Responsible alcohol service Customer service-oriented Attending multiple customers Organized

CPR/First Aid certified

Feeding assistance expert

Patient-focused care

Trustworthy companion

Compassionate caregiver

Efficient and reliable team player

Tubule feedings and medications familiarity

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