QUALIFICATIONS

University of Phoenix- Bachelors of Science, Human Resources, Business Management 09/2015

Experience in Call Centers Customer Service

Experienced Residential and Personal Loan Officer

Graduate of Eton Technical Institute-Computerized Business Administration

Project Management and Administrative Functions

EDUCATION

Graduate of University of Phoenix where I was involved in team projects, I lead and organize projects, research for paper and create and perform power point presentations.

Eton Technical Institute 1997 Computerized Business Administration, Certificate

Everett High School Diploma

EMPLOYMENT

Bel-red Energy Solutions 10/2016 to 02-2017 Customer Service Specialist

I provided customer service to new and existing customer. Scheduling appointments and providing support to Technician’s and Plumbers who service customer homes with their heating and cooling needs.

Robert Half International contracted for Apptio 11/2015 to 05/2016, Technical Support Analyst

Aerotech contracted for Precor 02/2015 to 09/2015 Case Coordinator, Customer Service Support

Xerox contracted for Google 11/2013 to 01/2015, Customer Service, and Technical Support/Call Center

In this Call Center environment, I answer incoming calls offering orders support, and technical support on smartphones and tablets. I walk through Operating Systems and digital content.

AT&T National Business Services 10/2007 to 06/2012, Customer Service/Call Center

In this Call Center environment I received incoming call, offering support in order management, technical support, and account maintenance for business.

Countrywide 05/2007 to 08/2007, Data Entry, Loan Processor

This was a Data Entry position, transferring hand writing application from many banks and financial institutes into the Country Wide network.

CitiFinancial 03/2004 to 11/2006, Sr. Branch Account Executive

In this position I was a Sr. Account Executive, Loan Office. I process personal and residential loans. I closed loans, maintained the cash drawer for payments and perform collections.

Allstate Insurance 03/2003 to 09/2003 Support Staff and Agent

I worked for an independent Insurance Agent as licensed sales support, working off leads closed insurance policies in auto and property and life and disability.

February 22, 2017

Attention: Human Resource

I’m very interested in the position in Support. In one of my recent jobs I was a Technical Support Analyst, for a company called Apptio. Having an eye for the details, I process troubleshooting tickets, file, and copy and publish large amounts of information for many Fortune 500 companies globally. I accurately interpret messages from others and respond appropriately. I previously worked as a Case Coordinator for Precor offering support to the Technical Team. I recently earned my degree from the University of Phoenix, earning a Bachelor’s Degree in Science for Human Resources Business Management. The University of Phoenix gave me an opportunity to get the knowledge to lead others in a team environment. I organized and manage group projects, oversee administrative duties and study strategic planning of top executives. I have previously worked with Google and AT&T offering hardware support for phones and tablets, where I supported businesses and individuals with account maintenance and technical support in an inbound call center environment. I multi-tasked and used keyboard while researching, following-up, resolving and documenting issues of each call through efficient use of communication skills and navigating between multiple systems and tools. I’m able to work effectively with employees at all levels.

I have worked 4 years as a Loan Officer for CitiFinancial, where I helped customers with personal and residential loans. I worked together with customers in Debt Consolidation and Financial Planning. I produced Personal and Residential Loans, sales and Processor, customer service, collections, cash handling, clerical, account maintenance and technical support. Accurately interprets messages from others and responds appropriately. I found this very rewarding. I look forward to new challenges, where I can use my experience to help others.

Through my previous work experience and my continuing education at Phoenix University, I offer a full range of administration skills including, strong communication skills and leadership skills. In addition to these abilities, I possess more than ten years of Customer Service experience. My reputation as an employee reflects a history of reliability and integrity.

Enclosed is my resume. I’m available for an interview at your earliest convenience. Thank you for your time.

Sincerely,

Dawn M. Halloway