Customer service

**/**** ** *******

Queens, NY

**/**** ** **/****

New York, NY

Brooklyn, NY

VALERIE PARKER

Career Overview

OBJECTIVE: Highly enthusiastic customer service professional with over 15+ years client interface experience. Bringing strong communication and customer service skills to exceed the employers' expectations in a highly stimulating and challenging environment.

Core Strengths

Sharp problem solver

Energetic work attitude

Telephone inquiries specialist

Customer service expert

Strong organizational skills

Active listening skills

Adaptive team player

Provide arbitration between customers and sales

representatives.

Accomplishments

SUMMARY OF QUALIFICATIONS

15+ years effective experience as a Customer Service/Call center representative/ Assistant Supervisor Supervised a staff of 15

Well versed in identifying customer needs and able to offer a solution quickly Expert in using the company database software for data entry purposes Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Demonstrated ability to log all notes and follow up information accurately Organized and detail-oriented; knack for understanding procedures and logistics. Strong skills in time management, prioritizing tasks, and meeting deadlines. Answer telephone and computer inquiries

RELEVANT EXPERIENCE

Communication & People Skills:

Consistently maintain a positive attitude and enjoy helping people. Articulate and very effective working with people of different backgrounds and temperaments. Accurately record, remember, and verbally communicate detailed information. Work Experience

Dispatcher/Encoder

JFK Airport GSI

Handled baggage in the encoder room.

Customer Service Representative/ Assistant Supervisor Depository Trust & Clearing Corporation

Education

High School Diploma

Prospect Heights High School

108 Ralph Ave Apt. 3B, Brooklyn, NY 11221 H: 347-***-**** C: 646-***-**** *******.*********@*****.***

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