Customer Service Technical Support

HAZEN MILLER

***** ***** *** *. *#***, Seattle, WA 98133 C: 206-***-**** ***********@*****.***

Experienced Computer Technician seeking an IT position supporting end users with exceptional customer service. I am looking to earn a fulfilling and challenging position in IT and better my skills in a constantly changing career environment. Computer hardware and trouble shooting is my passion. Finding a company to start a long, professional career with is my top priority.

Associate of Applied Science: Computer Networking & Information Systems Security, 3/24/15 Clover Park Technical College - 4500 Steilacoom Blvd SW, Lakewood, WA 98499 IT/Operations Support Intern, 10/2014 to 12/2014

Comprehensive Life Resources – 1201 S Proctor St, Tacoma, WA 98405 Managed an active directory environment

Responsible for help desk calls

Troubleshoot support for users

Technical Support Specialist, 04/2015 to 11/2015

Retail Technology Services – 2211 Elliot Avenue, Suite 200 Seattle, WA 98121 Managed help desk calls

Managed over 50 different computers and 20 different servers Troubleshoot support for customers via phone calls Troubleshooted computer issues via remote support

Oversaw the daily performance of computer systems. Site Lead Equipment Maintenance Technician, 01/2016 to 01/2017 Astreya Partners – 3970 Freedom Cir #110, Santa Clara, CA 95054 Lead a team managing approximately $100,000 of hardware/accessories Offered a promotion after 6 months

Providing basic support, configure, deploy, and troubleshooting for more than 800 employees Responsible for keeping local printer fleet working optimally Utilizing inventory data management software to maintain inventory accuracy and workflow Using ticketing systems to report individual work accomplishments and to track Service Level Agreements

(SLAs)

Fulfilling more than ten user requests each day for IT assets and accessories Active Directory

Image processing

Server 2008/2012

Windows XP/Vista/7/8/10

Linux

Printers

Microsoft Office Suite

Desktop support

Troubleshooting

IT security best practices

Technical Support

Leadership

Inventory Management

Customer Service

PROFESSIONAL SUMMARY

EDUCATION

WORK HISTORY

SKILLS

Nathaniel Boucher - Equipment Maintenance Technician 386-***-**** Carson Hopper- Remote Office Support Group Technician 559-***-**** James Quinn Service Delivery Manager 206-***-**** REFERENCES

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