Quality Engineer Customer Service

*** ****** *****, ****** ******* FL 919-***-**** ************@*****.***

Jason Maule

Objective

A highly efficient, methodical and talented quality assurance supervisor who has considerable experience of developing and implementing effective quality control processes and structures in a manufacturing and corporate environment. I possess a good understanding of the essentials of safety and quality and strong customer service experience and a background of achievement in supporting all levels of management & working to set schedules and deadlines. Looking for a company which will challenge my problem solving skills and allow me to continue to develop my knowledge and potential

Professional Accomplishments

Development and Implementation

Developed and maintained a supplier quality index, utilizing statistical control programs to assure that only high-quality vendors are retained. Handle QA portion of all quality related customer queries, complaints, and issues

Maintain ISO-9001:2008 ISO 14001 QMS programs for nine facilities ensuring compliance

Standards and Records

Updated/wrote SOPs for all laboratories, including organics, inorganics, wet chemistries and emissions testing. Developed and conducted PowerPoint presentation to all personnel working in, or responsible for, environmental laboratory functions

Calibration of all various measuring devices. Maintained calibration database as well as dealing with all vendors and shipments of devices

Supervisory and Management

Supervised a team of 26 in Quality control process engineering and maintaining quality standards

Trained and help implement new quality standards for the company

Run a worldwide leader in the technical field’s analytical lab

Quality and Standards

Create, improve, and implement a quality production program ensuring final products are consistent and satisfy high company standards.

Develop and maintain ‘fit for purpose’ analytical methods, practices, equipment, manuals, and processes to support full range of manufacturing and process development needs.

Employment History

07/16 to 2/2017

12/15-06/16

Director of Continuous Improvement and Quality

Quality Engineer/Inspections

ATI Laminates, Greensboro NC

JMC Mechanical, Sanford, NC

08/06-07/2015

Quality Engineer/Inspections

Static Control Co, Sanford, NC

Education

06-2015

B.A. Project Management

CTU, Denver, CO

References

References are available on request.

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