Technical Support Active Directory
Resume:
John Gibbs
*********@*****.***
Qualifications:
•12 years of experience in IT support
•8 Years of Linus Sysadmin Support
•Expert of all MS office tools especially Excel/Access with heavy VBA scripting. oracle and SQL databases
•Well versed in Active DIrectory and user management through AD
•Experience with scripting in Bash, batch, VB/VBA, Powershell and Python for automating tasks.
•Recognized for excellence by multiple employers in my technical skills and customer relations(see below)
•Extensive printer support and work as print server administrator in enterprise environment(HP/Canon/Lexmark/Lanmark)
•Familiar with SCCM for handling enterprise assets for software and migration
Experience:
Unisys - SOX IT Auditor and Access Analyst, - April 2015 – Present
Provide ACF2 access analysis using ACF2 Simulator for SOX Audits and SOD analysis. Perform access security control and management on CICS Systems and other financial applications. Maintain and update automated systems to control, monitor and manage privileged and non-privileged user access, perform separation of duties analysis, patch scripts for audit data automation, security risk mitigation. Gather and collate audit data for SOX Compliance audits in CICS
Appraisal Group of Minnesota – Systems / Network Administrator, - 2009 – Present
Built and maintain their server for remote access for all employees. Handle all updates/backups and troubleshooting of any hardware and software issues.
Configure and maintain their Linux development server for remote access
Arrive Financial – Systems Administrator / Network Administrator, - February 2014 - February 2017
Configure and maintain their Linux development server for remote developers
Configure and maintain network hardware and VPN access
Install and fix when needed, any software on the dev. server
Provide input on how to expand their hardware as the business is growing
Unisys – Client Representative – Hardware Support Lead, - February 2011 – April - 2015
Oversee hardware support calls for all Ameriprise locations
Manage parts inventory and help determine new equipment for environment
Print server admin
Built tools to use for troubleshooting and scripts for automating jobs done by techs
Thomson-Reuters – Client Technical Support Representative, - October 2009 – 2011
Answer calls in a call center environment to provide technical support for our customers using our various website and software.
Created a new software distribution format for ProDoc installation packages to automate deployment.
Return calls and emails to users that require a follow up regarding persistent issues.
Supporting all Windows operating systems as well as full Mac support, including iphones and ipods.
Help track and document trends with software issues for Prodoc, Legal Solutions Plus and Chapter 7..13
Activision Value - Customer Support Lead, - May 2009 – October 2009
Take customer calls and emails for customer technical support issues
Internal IT support for gaming and office PCs and printers
Software configuration on existing and new PCs for employees
Aided in server support for ftp, SQL, exchange, and active directory
Unisys – Client Infrastructure Representative Level 4\Lead Technician, - Sep 2005 - Feb 2009
Maintain record of incoming & outgoing equipment
Provide support for any planned moves, ads, or changes in equipment and software.
Troubleshoot issues that arise with any software/hardware needed by the staff to provide resolution on them both on site and over SMS remotely.
PDA and Blackberry support including BES server and migration work
Active directory assistance with resetting passwords and changing accounts.
Republican National Convention – Field Technician, - Sep. 2008
Installed and setup new machines for deployment in the Excel Energy center as well as the RNC headquarters in St. Paul.
Provided support for any devices given to staff: desktops, laptops, Blackberries, iphones, Cisco phones, printers, Macs. Troubleshoot network issues.
Tear down and removal of all equipment including inventory work needed to account for all hardware when finished.
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