Customer Service Sales
Resume:
Mary Moorehead
Jackson, MS ****6
Objective: To provide excellent customer service through technical knowledge, timeliness, concise communication, and efficiency through proven result-oriented practices and skills. Experienced with handling a high volume of calls in a fast paced environment.
Experience:
Xerox Corporation
Madison, MS
Customer Service Representative
10/13-02/14
Managed a high-volume inbound calls for Medicare Part D subscriptions
Trouble-shot complex prescription issues and provided timely solutions, to often exceed customer expectations
Communicated responses to customers which educated them on benefits and mitigated future customer issuesm
Ashanti Residential Management Systems Chicago, IL
Project Coordinator 01/05-01/09
Communicated with community and charitable organizations to acquire funding for neighborhood events that benefitted the well being of low-income and disparaged communities.
Solicited funds for various programs to ensure the sustainability of services provided to clients.
Stream Tampa, FL
Customer Service and Sales Representative 08/04-11/04
Responsible for the sale of AOL Telecommunication’s broadband internet services in a fast-paced goal oriented environment. Was required to handle at least 20 calls within an hour, and 15 customers a day; exceeded my sales goal each day, resulting in multiple awards for service recognition.
Assisted customers in resolving problems to maintain accounts which in turn led to viral marketing about the great customer service that was provided to them.
Shiffrin Management Group Tampa, FL
Business Coordinator 05/02-03/04
Communicated directly with the Vice Presidents of Marketing and Finance to report sales activity. Demonstrated proficient knowledge of sales catalog and services, as a result created repeat business for the organization. One key activity was the creation of sponsorship packages for clients; which resulted in customers feeling appreciated and repeat business. Commission and bonuses were received due to sales techniques and customer service facilitation.
Pencor LLC Chicago, IL
Business Coordinator 01/01-02/02
Communicated with CPA’s, Attorneys, and Financial Advisors
Sold niche marketing newsletters
Booked professionals for niche conferences
Accu - Staff Schaumburg, IL
Temporary Personnel 06/99-12/00
Worked various positions
Collections / Customer Service
Telemarketing
Illinois Trade Association Niles, IL
Telemarketing Representative 01/97-11/98
Communicated with business owners via telephone, fax, and e-mail
Set appointments for outside sales rep to sell membership service
Assisted existing customers with trading problems
IPA Corporation Buffalo Grove, IL
Business Coordinator 08/94-12/96
Communicated with business owners
Setup appointments for outside sales representatives to sell consulting services
Education: Southern University Baton Rouge, LA
1979- 1980
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