Technical Support Self Employed

Joshua Dayne Vinson

806-***-**** *********@*****.***

Work History

Self Employed

Self Employed. July 2015 –Present

Implement security measures (ie. Security cameras and good practices)

Configure servers and PCs

Trouble shoot hardware, software, and network issues

Create backups and installed UPCs.

Consult clients based on needs and budgets

Oxy Oil

Contract IT Site Support: July 2014 – July 2015

Provided technical support and troubleshooting for all office and industrial equipment; including computers, network copiers, servers, switches and IP phones.

Knowledge of Microsoft SCCM. Including experience extending the solutions capabilities across the Enterprise.

General Active Directory Management

Ordered and received all equipment.

Maintained Service now ticket tracking system to schedule resolutions and SLAs.

Tyler Technologies

Deployment Specialist: Jan 2013 – July 2014

Performed software installations and upgrades.

Configured Servers both physical and Virtual.

Migrated existing servers to new servers

Assisted with internal support escalations Level 2 support.

Created and maintained documentation for departmental methods and procedures.

Worked with multiple departments and clients to resolve software, hardware, and scheduling conflicts, routinely under deadline and go- live pressure.

Physicians Network Services

IT Specialist: Nov 2010 – Sep 2012

Provided technical support and troubleshooting.

Installed, imaged and maintained PCs, and other network devices.

Interacted daily with administration and staff to guarantee technical uptime.

Installed and maintained servers and created corporate backup.

02/2005 – 12/2007 B.S. in Psychology, Texas Tech University, Lubbock, Tx

08/2008 – 10/2010 B.B.A. in MIS, Wayland Baptist University, Lubbock, Tx

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