Project Manager

Summary

A certified project manager with strong PMP skills; working at some of the Fortune 500 companies in the US, completing successful product and software development projects. Outstanding talents in team building, resource management, creating project plans, building stakeholder relationships, continuous design improvements and timely completion of projects. Driven by new challenges and the desire to be successful in all endeavors.

Qualifications

Extensive experience with Healthcare Claims, Payor and Eligibility software applications.

Maintained continuous alignment of program scope with strategic business objectives and made recommendations to modify the program to enhance effectiveness toward the business result or strategic intent.

Responsible and accountable for the coordinated management of multiple related projects directed toward strategic business and other organizational objectives.

Proven ability to build credibility, establish rapport, and maintain communication with internal and external stakeholders that created trust and open lines of communication.

Successfully managed IT and Business projects developing software products that improved business processes and the client experience.

Accomplished team leader whom demonstrated leadership, provided mentoring and challenging responsibilities that created high performance teams.

Collaborated off-shore, cross-functionally and cross organizationally with impacted company departments and client managers that ensured requirements and customers’ needs were met with quality products and processes.

Documented project successes and improvements, shared lessons learned ensuring successful future projects.

Ability to “think outside the box” for solutions that meet the project criteria.

Managed multiple complex projects simultaneously meeting all milestones, decision gates and deadlines which complied with the customer requirements.

Successfully managed multi-million dollar projects simultaneously for several world-class corporations.

Skills

Software Development Lifecycle Management (SDLC)

Project Management Methodology (PMM)

Waterfall

Agile

Project Scheduling

System Migrations

Change Management

Team Building and Leadership

Communication

Software Application Implementation

Vendor Management

COTS

Professional Experience

Project Coordinator 01/2016 - present

Volunteer with the Triangle Beagle Rescue (TBR), Carolina Bassett Hound Rescue (CBHR) and at Cary Tennis Park.

Member of a volunteer team that supported events for non-profit organizations.

Promoted a feeling of giving back to the community.

Excellent communication skills working with diverse people.

Education

Continuing education courses in project management.

Medical

Surgery

Blue Cross Blue Shield of North Carolina 06/2014 – 11/2015

Project - Healthcare (Contractor), Durham, North Carolina

Managed multiple complex projects simultaneously ensuring successful delivery through all phases of the project.

Managed multiple product lines ensuring the product feature met the acceptance criteria.

Ensured that the project backlog was prioritized and assigned to the appropriate resources.

Ensured that each feature and user story was documented and stored on SharePoint.

Created the team project plan that tracked deliverables and dependencies related to the PMO Enterprise project plan.

Reported status on the project plans; assigned tasks, and monitored the health of the projects.

Created and updated project timelines and milestones following the Agile and Waterfall methodology.

Collaborated with the PMO providing deliverable status and risks to the enterprise project plan.

Managed the business units’ communications ensuring the business requirements were aligned with the project scope.

Tracked change requests from inception to implementation ensuring priority and status was communicated to all stakeholders.

Managed deliverables that ensured the migration of the legacy systems to the new cloud / managed service met all deadlines.

Coordinated with cross-functional teams, external vendors and internal stakeholders ensuring cross communication was timely and accurate.

Ensured all requirements were in accordance with PHI, HIPPA, CMS, and Federal and State regulations.

Scheduled meetings including agendas that had a clear objective, and published meeting minutes with assignments.

Developed, updated, and stored project documentation, including project status and project files. Ensured real-time accuracy and completeness of project documents.

TyraTech, Inc 10/2013 – 04/2014

Product Manager (Contractor), Morrisville, North Carolina

Managed and produced the company’s first retail head lice control product sold in a national US retailer.

Reported status on the product plan; assigned tasks, monitored the health of the project.

Created and updated project timelines and milestones following the Waterfall methodology.

Moderated project meetings, communicated and documented action items, recorded and distributed meeting agendas and meeting minutes. Stored all project documents on SharePoint.

Implemented a product Waterfall methodology that associated each department with the appropriate project responsibility.

Created a glossary that ensured a single term did not have multiple meanings.

Managed the Marketing vendor ensuring all company standards were implemented.

Ordered ingredients, containers and labels ensuring that they were delivered to the manufacturing company.

RTI International 05/2013 – 08/2013

Project Coordinator (Contractor), RTP, North Carolina

Project coordinator in the PMO assisting technical leads document project activities and ensuring all project phases were accurately documented.

Reported status on the PMO projects providing the project health to senior management.

Created and updated project timelines and milestones following ITIL methodology.

Managed project meetings, communicated and documented action items, recorded and distributed meeting minutes, and updated the project status in ServiceNow. Stored all project documents on SharePoint.

Collaborate cross-functionally and cross organizationally with impacted company departments and client managers to ensure a successful project.

Partnered with project teams to determine the best approach to resolve issues.

NetApp 04/2011 – 04/2013

Project Coordinator (Contractor / Permanent), RTP, North Carolina

Automated the aisle/cube signage process; added the new signage standards; incorporated preferred name.

Managed a 500 employee move into a new building coordinating logistics; identified tasks, resources, and resolved issues.

Automated the occupancy metric process; provided real-time reporting; identified CenterStone data issues; interacted with cross functional teams to correct the data feeds.

Provided management leadership for the logistics team prioritizing projects and daily work orders.

Listened to and worked closely with management team providing project support as a contractor.

Interact with all levels of management building positive relationships.

TigerDirect 06/2010 – 02/2011

B2B Account Manager, Raleigh, North Carolina

Maintained and grew account base through proper balance of maintenance and prospecting phone calls.

Communicated with clients to understand their technology requests and provided solutions that met their needs.

Biztek, LLC 02/2009 - 05/2010

Business Manager (Contractor, part-time), Raleigh, North Carolina

Designed and implemented technical and business processes increasing productivity and generating new customers.

Progress Energy 07/2008 – 10/2008

Project Manager/Budget Controls Analyst (Contractor), Raleigh, North Carolina

Created and implemented a change control process for a four year project that ensured changes were within scope.

Created a sponsor report capturing; capital spending, budget projection, project milestones within the four year timeline.

Forecast the budget for the current year for a 40 million dollar project and for each individual site.

Calculated the project cost variance, schedule variance, CPI, and BPI.

Implemented a risk database that created reports by impact and project id.

Created two monthly KPI sponsor summary reports utilizing MS PowerPoint and Business Objects.

Trident Marketing, Inc 01/2008 – 04/2008

Project Manager (Contractor), Southern Pines, North Carolina

Managed the software development for new products, operations, telecommunications, and web development teams with up to 15 diverse members that implemented new lines of business and concurrently tracked on-going projects while keeping them under budget and meeting strict deadlines.

Proactively managed systems development, implementation and risk utilizing the SDLC methodology.

Managed a project to enhance the ACD within the CRM application based upon skill groups, roles and call type.

Provided project management for the installation of VOIP in Pennsylvania; ACD updated in NC to include PA.

Created all project documentation including: scope, BRD, estimates and project plans utilizing MS Project.

Reviewed vendor’s statement of work (SOW) and ensured project aligned with the TMI business model.

Collaborated with sales managers and captured reporting requirements utilizing JAD sessions to define business terminology that created a streamlined stable sales environment.

Praised by managers as “a dependable and cost conscious Product/Project Manager who continuously mentored team members, made the tough decisions and built positive relations with company’s managers while negotiating actions that finished projects”.

AT&T 05/2007 – 08/2007

Project Manager (Contactor), St Louis, Missouri

Created all project documentation including: project development plan, impact assessments, traceability matrix, estimates, SOW, CPI, SPI utilizing Express One methodology (SDLC).

Mentored staff in methodology and encouraged best practice in project management and project planning.

Managed project scope, cost and schedule throughout the project life cycle.

Developed detailed project requirements involving the client, stakeholders, internal and external resources throughout the United States and India.

Managed software development and implementation projects utilizing SDLC.

Passed all project audits (milestone, decision gate, and phase) with a 100% rating.

SiriCOMM, Inc 06/2006 – 12/2006

Project Manager (Contractor), Kansas City, Missouri

Provided project management leadership for a cross-platform satellite installation project encompassing 450 truck weigh stations nationwide involving server installation, router, and transmission of truck data via satellite.

Served as a liaison between the company, vendors, and technicians to ensure project specifications and deadlines were met at each site.

Assessed the scope, risk, and resources for each phase of development utilizing SDLC.

Sprint Nextel

Retail Communications Consultant – Kansas City, Missouri 09/2005 – 06/2006

Consistently met corporate production goals by selling phones and plans to customers.

Achieved a 100% Positive Feedback Award for exceptional customer service.

Project Manager (Contractor) – Overland Park, Kansas 11/2004 – 05/2005

Managed multiple projects involving decommissioning servers and moving multiple applications from non-target state servers to new servers prior to lease expiration dates.

Created project development plan, assessed scope, risk, resources, and budgets for each project utilizing MS Project.

Purchased new servers, eliminated non-target state servers, and migrated applications and data to new servers in accordance with the approved RFP’s.

Assurant Employee Benefits 9/2000 – 5/2004

Project Manager - Healthcare– Kansas City, Missouri

Produced IT project status reports, managed the team and resolved day-to-day issues with emphasis on SDLC.

Provided performance optimization and created the interface that saved the company 40 hours of programming time per month and $30,000 per year after streamlining the provider system and decommissioning a COTS application that reduced errors by 30%.

Determined the project charter, and provided project management following CMM (SDLC) methodology for the $10 million RFP project to purchase a dental claims system.

Managed lifecycle of new software development and support projects for the dental claims payer software and the dental provider network systems. Familiar with NPI via the dental provider network that was sold to other healthcare plans.

Managed a development team to implement the EDI process and HIPPA government regulations.

Provided human resource (HR) management including interviewing, hiring, training, and staff supervision.

Created and implemented a new format for electronic files received from a third party administrator, providing a 50% increase in performance.

Documented and communicated milestones, successes and risks to the managers, stakeholders, project team, and the client that resulted in no surprises.

Managed data in the Data Warehouse creating custom reports for the business teams.

ADDITIONAL PROJECT MANAGER JOB HISTORY

DST Systems, Inc. (Financial) 1998-2000

Ferrell Gas (Utility) 1997-1998

National Association of Insurance Commissioners (Insurance) 1993-1997

Technology Summary

Tools: MS Project 2013, MS Office (2013), PowerPoint, Visio, Outlook, Excel, Word, OneNote, SharePoint, Dropbox, Lync, Skype, Webex, HP Quality Center, CenterStone, ServiceNow, Work Day, PlanView, JIRA, SnagIt, Google Hangouts and MS Office 360.

Systems: Windows 8 and 10

Databases: DB2, SQL, Oracle, IBM and Linux

Software: Connecture (Insure Advantage), SalesForce.com (SFDC), Trizzeto (Facets), CRM

Education and Credentials

Project Management Institute, Project Management Professional (PMP), 2009

DeVry Institute of Technology, Kansas City, Missouri, BS in Computer Information Systems, 1993

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