Manager Quality Assurance

Certified Scrum Master with ** + years of experience in testing and implementation of software applications in industries like finance, insurance, and global tax.

Vertex, Inc., Berwyn, PA 19312 01/14 – 03/17

Test Analyst II

Create, implement, execute, and maintain manual test cases for regression testing each build cycle. (Quality Center, Subversion)

Create automated test cases (RIDE) and run automated test cases for regression testing each build cycle.

Work closely with developers and Business Analysts to effectively assure delivery of a quality product.

Ability to analyze root cause analysis and develop process improvement

Find, log and verify software defects using (Axosoft) a defect management tool.

Feature testing using the RACI model

iPipeline, Inc, Exton, PA 19341 10/12 – 01/14

Scrum Master / Senior Quality Assurance Analyst

Strong experience in analyzing business specs, designing test plans, test cases, and test strategies

Proficient in all aspects of the Software Development Life Cycle

Ability to use analytical skills to critically evaluate information gathered from multiple sources, reconcile conflicts and disseminate high-level concepts into details

Compare, analyze, review, and verify defects using (JIRA) throughout the defect life cycle

Collaborate closely with offshore teams to share test progress, project status, and provide support.

Co-author of Standard Operating Procedures Manual for QA department

Participated on process improvement team initiative to design new Definition of Done

Mentor and train new employees on all aspects of Quality Assurance

eMoney Advisor, LLC, Conshohocken, PA 19428 8/05 – 10/12

Product Communications Manager

Partner with development teams in product designs by adding new user experiences

Implemented focus groups and beta testing feedback for new mobile application

Support 20 sales representatives as “domain expert” in financial planning software

Administer broker/dealer changes through new contract execution

Quality Assurance Analyst

Knowledge on all phases of testing cycles: alpha, beta, production

Prepare, implement, execute test plans based on functional and technical specifications

Performed smoke, system, integration, functional, Navigational, Regression, verification and validating testing.

Expertise in Application/ Mobile Testing

Expert in Scrum methodology - daily interaction with product mangers and software engineers to clarify requirements and scopes of projects

Technical Support

Educate Financial Advisors through inbound calls explaining software planning system

Communicate effectively and research all issues providing 100% resolution

Manage and monitor software defects in VI tracking system.

Collaborate daily with maintenance team providing system knowledge

Develop, implement and manage weekly VI report with status updates

The DePaul Group, Plymouth Meeting, PA 19462 11/01-4/05

Executive Administrator for Risk Manager / Claims Administrator

Administer and manage day to day basis deductible obligations within Self Insured Retention

Develop, implement, and manage Preferred Provider Network (PPN)

Prepare monthly reports stating claims activity

Create, maintain, and update vehicle /equipment list – Process all registrations & insurance

Manage certificate of insurance database

Harleysville Group Inc., Harleysville, PA 19438 4/01-9/01

Quality Insurance Specialist

Process in-force group insurance policies, renewals, changes, lapses and terminations

Communicate effectively with policyholders and agents to keep accounts current and paid

Prepare amendments with underwriters approval

Assist Underwriting by performing simplex underwriting tasks with given formulas

Proofread and check new business files and computer entries for accuracy

Aetna U.S. Healthcare, Blue Bell, PA 19422 6/00-4/01

Quality Customer Service Representative

Answer questions and resolve issues based on phone calls from members, providers, and plan sponsors (80-100 calls per day)

Access information from a variety of systems and references while focusing on identifying problems and achieving best solutions which requires effective oral & written communication

Utilize systems to track all events and outcomes (RUMBA Version 10, Corr Track)

Newsline Publishing Inc., King of Prussia, PA 19406 1/96-6/00

Office Manager, Part-Time

Create and maintain database for sales associates

Process incoming mail and maintain current database of mailing lists for magazine distribution

Administer collection calls

Create all billing invoices (FileMaker Pro)

Sport Honda, Norristown, PA 19403 6/92-12/95

Service Technician Associate, Part-Time

Answer phones /schedule appointments

Perform customer satisfaction survey calls

Responsible for service and sales bank deposits

EDUCATION:

Penn State – Great Valley/Scrum Alliance, Malvern, PA

Certified Scrum Master, February 2013

Insurance Society of Philadelphia, Philadelphia, PA

AIC33, AIC34, INS22, AIC36 2001-2005

Montgomery County Community College, Blue Bell, PA

Associates Degree in Criminal Justice, December 1998

Contact this candidate