Customer Service Executive Assistant

LUISA OPPEDISANO

Phone: 416-***-**** Email: **********@*******.***

https://ca.linkedin.com/pub/luisa-oppedisano/2b/b46/408 SUMMARY OF QUALIFICATIONS

A team player with a commitment to customer service, 20 years of working in an administrative and customer service role. Highly qualified and result-driven professional, demonstrating solid interpersonal, communication, and problem solving skills. Energetic and goal-oriented with an impressive performance record. Currently seeking a position which will utilize all skills and abilities. Areas of expertise as follows:

Customer Service

Data Entry/Accuracy

Human Resource Management

Team Collaboration

Relationship Building

Record/File Maintenance

Positive Attitude

Time Management

Administrative Support

Client/Vendor Relations

Sorting/Processing Mail

Problem Solving

Product Knowledge

Inventory Experience

Good Judgment

Bilingual (English and Italian)

Research

Self-motivated

Quick learner

Dedicated Team Player

Valid Class “G” Driver’s License.

CORE COMPETENCIES

Responding to customer inquiries and resolving all problems with accuracy and in a timely manner

Anticipating and responding to needs and demands of clients (both internal and external)

Interacting with customers to educate them on company products and services

Developing good relationships with clients, managers, coworkers and other business professionals

Providing administrative support to the Director of Operations, CEO and Sales Staff

Discovering solutions for problems by looking beyond current practices and using innovative thinking

Project a positive attitude regardless of changes in working conditions

Balance conflicting priorities in order to manage workflow, ensure the completion of essential projects, and meet critical deadlines

Work proficient with my team, provide back-up support to co-workers PROFESSIONAL PROFILE

Executive Assistant Client Services /Sales Support, Self Management Group March, 2004 to Present Service Administrator TELUS Mobility 1998 to 2004

Repair Order Resolution Representative (R.O.R.R) TELUS Mobility/ClearNet Receptionist/Licencing Clerk QEW 427 Dodge Chrysler 1995 to 1998 EDUCATION HISTORY

Business Management – Stratford Career Institute (2003)

Legal Secretary/Assistant – Success Business College (1994)

Human Resources Management – Seneca College 2016 to Present TECHNICAL SKILLS

Proficient in MS Office (Word, Access, Excel, Outlook and PowerPoint)

Proficient in Adobe Illustrator CS5 and Photoshop CERTIFICATIONS

Standard First AID & CPR Level C with AED Awareness – Expires Sept/12/2017

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