Customer Service Electrical Engineering

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ca.linkedin.com/in/anfrancis

ANTHONY N. FRANCIS

PROFILE Results driven, efficient and a highly self-motivated problem solver. Technical ability combined with experience in client relations and customer service. Excellent analytical, organizational and time management skills. Strong oral and written communication skills including ability to interact effectively across all levels of an organization as well as with vendors, and external customers. Able to articulate in a professional manner, work in a collaborative setting, multitask and drive solutions while working constructively with others.

ACCOMPLISHMENTS Provided comprehensive technology support to small (3 employees) and large (200+ employees) corporate clients - (Hollis Wealth Independent Office, Coinamatic Canada) Designed, Configured, Implemented and Maintained client networks and infrastructure. (Aurion Capital, Ridgewood Capital, Graywood Developments) Evaluated and Provided technical recommendations to client applications prior to purchasing and implementation.

Maintained a 99.5% system uptime due to proactive analysis and monitoring of client systems, and performance of preventative maintenance. (OS Patches / Backup Software Upgrades / UPS Installations)

Improved departmental efficiency through automation of daily tasks. (Reducing staff time from 120 minutes to 45 minutes – Aurion Capital)

SKILLS Systems Consulting (Collecting, Analyzing client requirements, providing technical solutions, and developing project strategies ensuring successful implementations) Microsoft Windows Server Technologies (2000/2003/ 2008/ 2012R2/ HYPER-V/ Remote Desktop Server), Active Directory

Microsoft Windows Desktop (XP, Win7, Win8), MS Exchange (2000/2003/2008/2012) SQL (2000/2005/2008), Firewall Configuration, Remote Desktop Connection Subnets and WAN/LAN principles, TCP/IP Networking, DHCP, DNS, VPN, WIFI Modify/Verify network security: (Active Directory, Desktop Security, Virus Protection, Spam Prevention, Vulnerability Remediation, Patch Management) Design/Maintain/Document Disaster Recovery, Business Continuity Procedures (Systems and Documentation)

PC and Laptop Hardware Support and Upgrades (IBM, Lenovo, Dell, HP, Apple) Blackberry Enterprise Server (Installation and Configuration) Configuration, Activation, and Support of Mobile devices (IOS, Android, Blackberry) Page 2 Anthony N. Francis

WORK HISTORY SENIOR TECHNICAL SUPPORT ANALYST CONSULTANT TANDA TECHNOLOGIES, TORONTO, ON

March 2003 - Present

VIEWFINDER PROJECT TESTING AND SUPPORT

ROYAL BANK OF CANADA, TORONTO, ON

1998 – March 2003

HEAD OFFICE AND ONTARIO BRANCH SUPPORT MANAGER

ROYAL TRUST, TORONTO, ON

1992 - 1998

HEAD OFFICE MERGER AND RELOCATION SUPPORT - CONTRACT CARLING O’KEEFE / MOLSON BREWERIES, TORONTO, ON

1991 - 1992

EDUCATION INTRODUCTION TO LINUX, SENECA COLLEGE, 2014 Insight into the basics of the Linux Operating System. PVCS INSTITUE, WASHINGTON D.C., 1999

PVCS – Polytron Version Control System, PVCS Configuration Builder /PVCS Version Manager.

IBM EDUCATION, IBM - TORONTO, ON 1993 - 1996

MVS, JCL, CICS and MQ Series.

COMPUTERS IN BUSINESS - DIPLOMA, CONTROL DATA INSTITUTE, 1988 Effective use of computers and software within a corporate / business environment, and associated support related functions.

ELECTRONICS / ELECTRICAL ENGINEERING, SENECA COLLEGE, 1986 - 1987 Troubleshooting of Electronic / Electrical circuits. ELECTRONICS / ELECTRICAL ENGINEERING, ST. CLAIR COLLEGE, 1985 - 1986 Theory and principals of Electronic / Electrical circuits.

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