Joanne Medeiros

** ***** ****, ********, ** L*A *X7

647-***-**** acy5a4@r.postjobfree.com

OBJECTIVE

To obtain a career in an office setting where I will be able to apply my administrative experience and build upon my Business Administration education.

HIGHLIGHTS OF QUALIFICATIONS

•Over 6 years of experience working in an office setting, administrative and data entry roles

•Excellent written and verbal communication skills

•Proficient in Microsoft Word, Excel, Access, Outlook, PowerPoint and Prezi

•A well-organized professional with a positive attitude

•Able to pick up new information/systems quickly

•Able to work without supervision

WORK EXPERIENCE

Customer Service/Cashier

Metro, Georgetown ON 1994-Present

•Balanced receipts with daily register tapes, reported weekly and monthly sales totals to management, using an excel spreadsheet

• Dealt with customer complaints and processed refunds

• Processed customer orders in a timely manner

• Balanced trays and office

Merchandiser Processor/Dispatch

Gap Inc., Bolton ON 2011-2015

•Responsible for order picking and dispatching

•Created PowerPoint presentations for Health and Safety training sessions

• Inputted data for performance reports on spreadsheets

Responsible for scheduling transportation delivery times

Collections Officer

Wells Fargo, Mississauga ON 2009-2011

Contact Resource Services Mississauga ON 2007-2009

•Responsible for in-house or third party collections

Called clients to inquire about outstanding debt

•Displayed excellent phone etiquette and customer service skills

•Responsible for performing research on Credit Bureau

Data Entry Clerk

IMS Inquiry Management Service Etobicoke ON 2005-2007

•Performed advertising research and reported findings back to clients

EDUCATION

Business Administration Diploma 2015 -2016 triOS College, Brampton ON

Ontario Secondary School Diploma Streetsville Secondary School, Mississauga ON

VOLUNTEER EXPERIENCE

John Snoblen's Campaign Office

•Filing, answering phones, making outbound calls

Russell Langmaid Public School

•Teacher assistant, lunch room supervisor, recess supervisor

REFERENCES AVAILABLE UPON REQUEST

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