Customer Service Microsoft Office
Resume:
Sam Dawsen
Hypoluxo, Florida *3462
*********@*****.***
IT Support Specialist
Education
Bachelor Degree, Network Security (IT Forensics) GPA 3.2
Palm Beach State College; Lake Worth, Florida 08/2013 – present
Associate in Science Degree, Computer Network Technician
Florida Career College, West Palm Beach, Florida GPA 3.5
Technical Skills
Operating System: Windows XP, Windows Vista, Windows 7,
Windows 8, Windows 10, Server 2007, Server 2008 and
Android
Application: Microsoft Office, Word, Excel, Access,
PowerPoint, Publisher, Microsoft Office
365, Exchange 2010, SharePoint, Active Directory and Adobe
Professional
Networking: TCP/IP, Ethernet, Network Configuration, MAC Address, Network Security, SharePoint, Cabling (Twisted Pairs), Exchange, Configuration, Network Monitor, Performance, Monitor, Router Programming, Task Manager, Troubleshooting, And WAN Configuration.
Language
English, Créole and French
Experience
Palm Beach schools District – ITSA at S.D. Spady Elementary Novegm 015 – Janviers 016
Responsible for managing and maintaining school-based technology assets inventory as defined by District Information Technology Division.
Provides assistance to schools by connecting devices, verifying proper operation, and ensuring staff can operate computers and other instructional technologies (document cameras, projectors, presentation software, interactive technology boards, etc.)
Develop school computing platform using District Management tools to image computers; deploy software, update systems, and maintain overall computing environment.
CEMEX – System Administrator – West Palm Beach 2014 – Present
Manage the Information System Security Request form for account creation and deletion.
Perform reviews of network security architecture, information security administration and policy.
Maintain up-to-date knowledge of available and emerging network, security and microcomputer technologies.
Help design and manage the business recovery and disaster recovery plans for the enterprise.
Collaborate with administrative staff in ensuring that departments have fulfilled their information security responsibilities.
High Tech Master – IT Support Services – West Palm Beach, Florida 2012 – 2014
Provided customer service and technical support to all Microsoft Office 365 customers; such as Bank, School, Real Estate Company
Install and configured computers, applications, and peripherals
Coordinated personal computer hardware and software troubleshooting installation, repair, problem diagnosis, and implementation.
Provide assistance concerning the use of any computer software, including printer installation, application software, electronic mail, operating systems and more
Vast Tech Support – PC Technician – Delray Beach, Florida 2012 – 2014
As a tier 2 technician I provide technical assistance to computer system users, answer questions and resolve computer problems for clients via telephone or remotely
Provide assistance concerning the use of any computer software, including printer installation, application software, electronic mail, operating systems and more
Teleperformance (Microsoft Account) – Engineer – Boca Raton, Florida 2011 - 2012
Provided customer service and technical support to all Microsoft Office 365 customers; such as Bank, School, Real Estate Company
Provided supervision and support to tier 1 team.
Provided information about update or any issue that requires special attention to supervisors, co-workers, and subordinates.
Fields Solutions – PC Technician – Minneapolis, Minnesota 2009 - 2011
Install and configured computers, applications, and peripherals
Coordinated personal computer hardware and software troubleshooting installation, repair, problem diagnosis, and implementation.
Time to Pray Ministries – Vice President – West Palm Beach, Florida 2012 – Present
Responsible for IT infrastructure, maintain the websites and manage an online radio station.
Temple SDA Church – Technology Director – West Palm Beach, Florida 2011 – 2013
Responsible for IT infrastructure and allied facilities of the church
Maintain the church website and broadcast all programs over the air
Create and display banners using power point and publisher for announcement, sermon, songs and scriptures
References for Sam Dawsen
Professional references:
Jose Garcia
Network Security Administrator, Cemex
501 7th St West Palm Beach, FL
Tel: 561-***-****
Alex Miller
Manager, Vast Tech Support
2855 S Congress Ave, Delray Beach, FL 33445-7312
Tel: 561-***-****
Banex Milce
President, Time To Pray Ministries
PO BOX 542222 - Greenacres Florida 33454-2222
Tel: 561-***-****
Character references:
Sammy Chery (Long-time family’s friend)
Social Worker, Florida Department of Children and Families
West Palm Beach, Florida
Tel: 561-***-****
Junie O. Casimir (Long-time friend)
Women’s ministry president at Temple SDA Church of West Palm Beach.
West Palm Beach, Florida
Tel: 561-***-****
Contact this candidate