Information Technology Project Management

Leslie Calvo

**** ** *** *** *** Phone: 786-***-****

Miami, FL 33165 Email: acy570@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Resourceful and well-rounded team player who delivers results to enable organizational success. Seeking a position in the Information Technology role that will allow a strategic and versatile IT professional with 5 plus years’ experience in Data Recovery, Crime Scene Documentation, Windows OS, Android phone, Android and apple Tablets, Networking, Project Management to provide sound advice and counsel to ensure compliance with company policies and procedures, as well as all federal, state and local laws addressing digital information.

AREAS OF EXPERTISE/Technical Skills

Networking Support

Helpdesk Operations

Attentive in Documentation and Record Keeping

Hardware, Software, Network, Wireless Network, Security, Virtual Software.

Data Recovery, Image Examination, Social Media and Social Engineering.

Emergency Management, IPhone & Analog phones.

Ability to Write Technical Documentation, User Manuals

Troubleshooting / Problem Solver

Motivator in Supervisory Roles

FTK imager, Encase Forensics, Forensic

Documentation & Procedures, Webpage Design

AutoCad Architecture, Sound Examination,

SubNeting, encryption/decryption, Cyber Criminology, WarDrive.

TECHNICAL PROFICIENCY HIGHLIGHTS

Internet Connectivity: Implementation, security, deployment, LAN/WAN, firewall rule base configuration, wireless technology, TCP/IP, DNS, DHCP, VPN connectivity, cabling, hubs, switches, routers and wiring. Cisco Linksys 2300, HP POE Switches.

Operating Systems /

Server Software: MS Windows server 2003, Exchange 2003/2000, Support AS 400, MS Windows 8/7/Vista/2000/XP/98/95/, Solar winds, MacAfee Antivirus, Ghost, Acronis, Active directory. FTP

System Hardware: Compaq, HP, IBM servers, Compaq, HP workstations, HP, ThinkPad Laptops. HP printers, Xerox 5855/7855, Purchases of new hardware and software. SonicWALL, Polycom VVX300, IP355

Application Software: Backup Exec, MS Office Suite 2000/2003/2007, Visio,MS Project,

Norton Antivirus 360, MacAfee Antivirus 8.0, Ghost, Acronis, VMWare player,

Adobe Acrobat Professional X\IX, VNC, Net meeting, Spicework, LogMeIn,

TeamViewer, Bomgar .Building Link

PROFESSIONAL EXPERIENCE

IT Director

Nuvo Suites (Formerly known as Euro suites Hotel) Jul 2016 – Feb 2017

Project Manager, project coordination and Implementation IP phones polycom IP 355 for the hotel installation. Pacification and deployment of Server 2012 for the hotel. Project coordination and implementation of PMS system. Project control of Wi-Fi reconfiguration and reverse engineering. Maintain and upkeep the inventory for the technology department by coordinating and purchasing new equipment. Coordination and implementation of upgrade computer systems from Windows 7 to Windows 10 pro, formatting computers and installation of printers. Closing and resolving tickets that the user had place in the ticketing system Building link. Installation of Wi-Fi extenders and repeaters. Installation of POE switches, routers and biometric systems for the doors maintenance and upgrades of Digital Watchdog CCTV cameras software, IT liaison for the hotels and vendors. Project coordination management and implementation of digital backup system for the hotel imaging software Acronis. Resolving user problem such as: printer, computers, phone etc. help user onsite and remote user support via Team viewer or RDP, close tickets on the ticketing system Buildin link

IT Network Specialist @ Telemundo Mar 2016 – May 2016

Insight Global

Network engineer, installation of switches vlans routers hotspots phones unlocked phones project management, creations of network drops phone drops configuration of routers and access point. Help users via RDP with problem that dealing with the network or communication, as well aid them in person Events coordination, resolving network problem for the user by fallowing and closing the ticket that were place in the ticket software

United Automobile Insurance Company, Miami Gardens, FL 33169 July 2014 – Jan 2016

Information Technology

Cisco IP Phone implementation and configuration. Sever and back up maintenance. Maintained Printers, Report righting, System Security. Researched new hardware and software. Purchased new hardware and software, Identified and designed a strong leadership training program to develop and enhance the management skills of group leads and supervisors. Creation of General Procedure, Manual Researching new hardware and software, System Security,Network administration, IT auditor, Data Recovery & analysis, Assistance of transition of physical server to VMware server. Active directory meatiness, adding new user and as well accounts, giving right to a user to a specific files and emails, unlocking users, managing the AD updated, and resetting passwords troubleshooting tablets, IPhones, blackberry’s, projectors, microphones. Help user via the computer tool bombard as well help user onsite with every day technical problems

WSE Fire and security systems, Doral, FL 33144 June 2013 - May 2014

IT/ Coordinator

Coordinated the maintenance, recording, preparation and reporting of data related to a large department's personnel information, Implementation of Ticketing system, Implementation of Security Procedures, Team Leader Management, Ticket documentation and updates, Ticket closer, Creation of Documentation polices, Creation of Document Manual Procedures, Maintain a high level of customer services by accepting and resolving complaints provide proactive updated to customers, gathering all details about the issues maintain inventory and monitor status of PCs, laptops, printers and other equipment in the Operation system XP,7, Mac

Hold a high level of technological proficiency through self-study, Schedule, setup and help, facilitate meetings, ITS Coordination, Control the budget for the IT department, Sever and back up maintains, Installation of new OS ( Operation Systems), Installation of an FTP, Project Management, Installation and control of Biometric security, Installation of IP Cameras, CCTV Cameras, Recovery of Documentation and Data, Effective at client and team communications (verbal and written), responsive, diligent, and extremely detail oriented.

End-User Help Desk, Installation and maintains Cloud Services, Network Infrastructure, management, Support & Services, Update Webpage HTML, Cell phone data recovery, Cisco IP Phone implementation and configuration, Implementation of Paperless project, File Share software implementation,Coordination with Vendors (Comcast, Dell, HP, Windows), Anticipated and identified security risk to data minimizes the financial and operational impact to the technology department.

EDUCATION

American InterContinental University – Schaumburg, IL United States

Bachelor Information Technology Degree 09/2014

GPA: 3.79

Major: Information Technology Digital Investigation

Relevant Coursework:

Laws and Ethics in Digital Investigations Compensation and Benefits, Digital Investigations, Network Investigations, Global Investigations, Wireless Investigations, Information Technology Security

Miami Dade College – Miami FL

Associate of Arts Computer Sciences 06/2010

GPA: 3.52

Major: Computer Science

Relevant Coursework:

Hardware, Software, Network, Wireless Network, Security, Law, Architecture

Enterprise Information Technology – UAIC

IT Coordination – WSE

Jr System Admin – Antillean Marine Shipping

IT Tech – Aeroteck

Emergency Management – F.E.M.A

LANGUAGE SKILLS

Fluent in English and Spanish

AFFILIATIONS

AIU Computer Forensic – Member, MDC IT – Member, St Dominic Church – Volunteer

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