Customer Service Manager

CHRISTOPHER BARRETTO

Customer Service Executive

Mumbai, India

Visa Status: Applied for Canadian PR Visa

Mobile: +91-986******* +91-750******* Email: *****.*******@*****.***

LinkedIn URL: ***********.********@**.*** Skype ID: N/A

Best Time to Call: Between 06:00 AM to 11:00 PM (IST) Availability: Immediate

To gain the position of a Customer Service Executive wherein my customer service skills will make a notable contribution towards the growth of the organization

BACKGROUND

Polished, professional customer service rep offering nearly 10 years of experience providing customer support in busy consumer-centric environments

An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty

Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes

Proficient in working on MS Office (Outlook, Windows XP, Word, Excel, PowerPoint) and Lotus Notes

Exposure of interacting with clients of USA and Canada

AREAS OF EXPERTISE

Inventory Control

Administration Functions

Operations Management

Performance Management

Dispute Resolution

Records Management

PROFESSIONAL EXPERIENCE

T T Logistics (TTL) – GSA for British Airways World Cargo Nov 2005 – Till Date

Customer Service Executive – Admin, Import & Finance

Responsibilities:

@ Admin:

Preparing entry passes for station employee’s airside operation through BCAS and cargo complex entry passes through MIAPL, respectively

Helping staff to open their salary account

Playing a vital role in preparing Monthly Salary Statement, Monthly Attendance Statement and Monthly and Yearly Leave Record for BOM Station

Preparing petty cash statement on vouchers basis, verifying/forwarding same to BLR for reconciliation

Managing reservation for BCAS training for Operation staff of British Airways World Cargo

Acting as a single point of contact for Bombay Station for HR Requirement

Taking care of Housekeeping and managing stationary requirements

Assisting new joiners with documents required for HR Process

Liaising with HR at BLR with matter related to documentation after joining of new staff

@ Finance

Managing finance formalities and resolving clients queries related to finance

Coordinating with local agents and counterparts of London for finance related issues

Liaising with finance team at Delhi for settling of the payments towards agents

Raising Local Purchase Order and getting it approved from head of the department

Involve in collection and depositing cheque in the bank

@ Imports:

Managing imports formalities of BOM station

Attending customer on the counters and solving their issue

Attending client’s queries on import shipments on the phone and resolving the same

Verifying revenue accounting copies and preparing reports as required by the Manager

Collecting cash and cheque from agents and depositing same in the bank

Resolving irregularities/discrepancies on the flight promptly

Maintaining monthly and weekly reports on Service Tax, CSR of CC Shpts and Invoicing & DG Reports

Coordinating with our counterparts at London and other sectors regarding various issues

Work along with various departments of Customs and handling agencies (Cambata/Traxon/MIAPL) to ensure that customer queries are resolved within TAT

Collaborating with operations team in smooth handling of special products, viz Constant Climate, AVI and Human Remains

ACCOLADES

Bagged Best Employee of the Month Award and Star of the Quarter Award – Nov 2007 & July 2011

Recognized as Champion for Imports and Administration – 2011

EDUCATION

Bachelor of Commerce, University of Mumbai, India (1998)

LANGUAGES

Fluent in English, Hindi and Marathi

References: Available upon Request

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