Customer Service Manager

Lamees Dumas

**** ***** ** *** ** 479-***-****

Rogers, AR 72756 ***********@*****.***

EXPERIENCE

WALMART HOME OFFICE- Bentonville, AR 10/2016-03/2017

Resolution Specialist II-Compliance and Foundation

Handling calls from store associates to ensure compliance in stores

Ensuring associates get accurate, definitive answers

Directing associates to the best answer and contact for the best answer

Acting liaison between associates and higher levels of management

Assisting customers by troubleshooting problems and getting a one call resolution

BRAUMS- Bentonvile Arkansas 08/2016-01/2017

Crew Member/Manager in Training

Prepping for service by keeping the store stocked, clean and ready along with giving great customer service is priority.

Trained crew members on quick service and getting customers' orders correct

Leading the shift and encouraging associates to work with speed, accuracy and excellence

WALMART STORES INC. - Bentonville, AR

Electronics-Wireless Associate 01/2016 - 10/2016

Providing stellar customer service recommending the best phone plan to suit customer needs

Ensuring compliance with the department CFF (clean, fast and friendly) standards

Tracking packages and records of intake organized in the pick up today and layaway area

Customer Service Associate 06/2015 – 01/2016

Handled refunds and returns for customers

Clarified policy questions for customers returning items

Assisted Customer Service Managers with tasks

Cashier 09/2014 – 06/2015

Cross trained in service areas including jewelry, garden center, layaway, pick up today, and apparel

Trained cashiers, pickup today associates, jewelry associates and layaway associates

WENDYS - Bentonville, AR

Crew Member 04/2016-08/2016

04/2014-01/2015

Prepping for service by keeping the store stocked, clean and ready along with giving great customer service is priority.

Trained crew members on quick service and getting customers' orders correct

Coordinated scheduling with management to ensure smooth evening shifts

EDUCATION

Bentonville High School

HS diploma - 2015

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