Customer Service Representative
Resume:
SHAWN L. BRADSHER
Durham nc
acy54n@r.postjobfree.com
Objective: To obtain a position with diverse job responsibility in a growth oriented company.
PROFILE
● Dedicated, results-oriented, with distribution center experience.
● Excels at multi-tasking in a fast-paced environment, completing projects within time constraints.
● Reputation as a dependable and accountable employee EXPERIENCE
SHIPPING/RECEIVING – CERTIFIED FORKLIFT OPERATOR
● Sorted and loaded parcels for accurate delivery.
● Established mail courier schedule to meet contract requirements.
● Trained new employees.
● Delivered U.S. mail, UPS, FedEx, Airborne and U.S Govt. documents and packages.
● Analyzed data and formulated solutions for specific problem areas.
● Processed incoming/outgoing mail and parcels.
● Implemented programs, policies and procedures to ensure facility grounds were maintained in an operationally, effective, clean and safe manner in accordance with governing entity.
● Prepared project proposals
● Certified Forklift Driver.
● Trained in hazardous material handling, storage, and disposal.
● Created and reviewed manifest inventory using palm pilot handheld scanner. CUSTOMER SERVICE
● Provided exceptional service to more than 1500 customers.
● Cashier experience.
● Banquet and event setup.
● Skilled in assisting multinational clients.
● Prepared visual displays using fixtures.
● Analyzed and improved departmental operations and procedures resulting in increased productivity.
● Investigated problems and anticipated customer’s needs.
● Assisted customers in finding a specific parcel and/or products.
● Build rapport quickly with clients and colleagues through effective and precise communication.
● Knowledge of MS word, excel, windows, Internet Explorer and various search engines.
WORK HISTORY
Sheraton Imperial Hotel, Durham, NC March 2014- July 2016 Banquet Houseman
Kroger, Durham, NC Aug 2011 – Oct 2013
Customer Service
West Brothers/Pitney Bowes Management Services/NFI-RTP, NC Parcel Preloader/Forklift Operator Sept 2003 – February 2010 Mail Operations, RTP, NC March 2000- Sept 2003
Customer Service Representative
Westgate Corporation -RTP, NC
Material Handler August 1999- January
2000
Anixter-Morrisville, NC
Processor/Shipping/Receiving May 1999 - July 1999
USCO Logistics-RTP, NC
Processor March 1997-April
1999
EDUCATION
Jordan High, NC 1992
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