Manager Customer Service

Professional Summary

Patient service-oriented Pharmacist with Doctor of Pharmacy degree and advanced certification in Pharmacist Immunization Delivery. Strong background in clinical pharmacology and patient medication therapy management. Currently licensed in Texas. Currently manage a retail pharmacy team. As Pharmacy Manager I was driven to cut company costs and boost company revenue through innovative management techniques. Organized and diligent, with excellent written, oral and interpersonal communication skills. I can quickly master new technologies and information systems. Empathetic and intuitive during client interactions and adept at building trust and strong customer relations. Highly qualified pharmacist with more 22 years of pharmacy services, bringing management, administrative and medical experience to retail and institutional settings.

Licenses

In good standing with the Texas State Board of Pharmacy Skill Highlights

• Exceptional patient care and interaction

• Excellent telephone etiquette

• Certified Immunizing Pharmacist in Texas

• Inventory management

• Patient counseling expert

• Immunization certified

• CPR certification

• Strong decision-making ability

• Drug utilization review

Professional Experience

Cvs Health December 2014 to Present

Pharmacy Manager

Dallas, Texas

Managed pharmacy inventory through medication ordering and returns. Patient care management through patient care and follow-up adherence calls. Prescription processing and drug utilization review. Administered flu, pneumonia and shingles vaccines.Thorough staff management and development. Precious Wyatt

2007 Cartier Crossing, Allen Texas 75013

Home: 214-***-**** Cell: 469-***-****

*********@***.***

• Operations management

• Staff development

• Staff training

• Inventory control

• Sound judgment

• Calm under pressure

• Inventory

Walgreens Company November 2008 to December 2014

Pharmacy Manager

McKinney, Texas

Managed pharmacy inventory through proper medication ordering, returns and inter-store transfers. Extended patient engagement with extra counseling and follow-up adherence calls. Conducted drug utilization reviews, drug interventions and therapy management. Proficiently processed and dispensed written, oral and electronic prescriptions. Appropriately resolved customer issues, complaints and questions. Successfully assisted customers with medical issues and provided valuable healthcare counseling. Oversaw the pharmacy technicians' drug preparation and distribution activities to provide safe, efficient care for patients. Maintained updated records such as pharmacy files, patient profiles, charge system files and inventories. Communicated with all customers and staff in a pleasant and professional manner. Strictly maintained customer and patient confidentiality.Verified patient data and billing information. Administered influenza, pneumonia, and Zostavax, gardisil, rabies, varicella and tdap vaccinations. Routinely operated the computerized Resource and Patient Management System (RPMS) and Electronic. Health Record (EHR) system.

Always in the 90% range in verifying entered prescription in a 400 prescription volume day with high accuracy.

Walgreens Company August 2005 to November 2008

Pharmacy Manager

Farmers Branch, Texas

Managed team of 8-10 of professionals.

Walgreens Company August 2004 to August 2005

Pharmacy Manager

New Orleans, Louisiana

Managed team of 8 of professionals.

WalgreenCompany July 1990 to July 1996

Pharmacy Staff

New Orleans, Louisiana

Entered new patient profiles and prescriptions into medication input software system. Provided friendly customer service at prescription drop-off and pick-up counters. Worked closely with pharmacists and used medication input software to safely and accurately dispense medication. Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors and pharmacists. Answered and screened phone calls for the staff pharmacist in a friendly, efficient manner Walgreens Company February 1997 to July 2004

Staff Pharmacist

New Orleans, Louisiana

Assist Pharmacy manager

Pharmacist duties

Education and Training

Xavier University Of Louisiana 1996

PharmD: Pharmacy

New Orleans, Louisiana, Orleans

Community Service

Volunteer to educate Pioneer Ridge Assisted Living resident on Immunizations and Medication Therapy Management.

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