Customer Service Sales

Kennedy Lenoir

601-***-****. ***********@******.***

Nashville, TN

WORK EXPERIENCE

Client Service Manager

XO Communications, July 2016 – Current

Responsibilities:

-Meeting monthly sales targets

-Manage base of accounts from post-sale through customer lifecycle

-Support assigned customer base of accounts 1K to 5K

-Monthly health checks top 10% of assigned base

-Initiate and support contract renewals

-Investigating additional revenue opportunities

-Implement and manage all activities associated with assigned base

Collections Specialist, February 2016 – July 2016

AT&T, Nashville, TN

Responsibilities:

-Minimizes financial risk to the organization

-Negotiates and advises on collection of overdue bills

-Take appropriate action to recover overdue payments

-Inbound & outbound calls to small business customers

Sales Consultant, November 2014 - February 2016

AT&T, Franklin, TN

Responsibilities:

-Meeting sales targets

-Excellent Customer Service Skills

-Computer, tablet, and connected device knowledge

-Cash Handling and payment processing

-Diffusion of irate customers

-Maintaining inventory as needed

-Expect on products and services from a large portfolio.

-Grow the business by excelling at consumer and business sales.

-Assist with technical support on mobile devices.

EDUCATION & CERTIFICATES

Social Media Marketing 2016 Certificate – Dec 2016 – Jan 2017

SO ME Academy

Insurance Claims Adjuster Certification 2017

U.S. Career Institute

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