Customer Service Representative
Resume:
Norma Jean Ross
**** ***** **** **** *.W. Apt. F Roanoke, Va. 24014
[Type the fax number]
***********@*****.***
Objective
A position in Customer Service doing a variety of office duties within an office or call center setting.
Skills
Customer Service Representative experience working in various settings.
Provide timely, accurate data to assist clients with sales and merger decisions, and sales analysis reports.
Collection Manager experience documenting and resolving issues with the customer to establish a stable as well as comfortable outcome for their lifestyle.
Insurance Secretary experience filing claims, signing new customers, answer phone duplication, operated photocopier, and fax machine. Also distributed mail to clients.
Strong telephone and communication skills.
Answering Network Operator experience answering eight lines, and documentation.
Education
William Byrd High School-Vinton,Va.
1974-1978
Graduated 1978
Virginia Western Community College-,Roanoke,Va. 1978-1980- Radiology
Dominion Business School- Roanoke,Va. 1993-1994-Medical Office Assistant
Experience
Personal Care Aide
Care Advantage Healthcare/ 804-***-****
March 2014-November 2014– [Type the end date]
Monitor the clients within their home, provide documentation on their daily accomplishments and assist them with daily routines of living.
Residential Support Worker
Between the T;s Group home/ 804-***-****
April 2012-February 2014
Monitor the disadvantaged clients, and examining them as they are reviewed each day
their accomplishments of daily living techniques, being redirected and
supervised, preparing documentation on each individual.
Med Tech/ Nurses Aide
Metro Gardens Assisted Living Facility/ 804-***-****
May 2008-November 2010
Monitor the clients and administer medication, also support them with daily routines
Of living as well as redirect them and help them to resolve issues throughout the day.
Shelter Manager
Cares,Inc./ 804-***-**** March 2008-December 2009
intake and output on the individuals that apply for services within the shelter, as well as direct them to sources which can accommodate there needs of everyday living also employment issues.
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