IT Manager/Support Specialist

CHAO XIONG

**** ***** ******** *****: 630-***-****

Hanover Park, Illinois 60133 E-mail: ***********@*****.***

COMPUTER PROFICIENCIES

Data Integrity and Disaster Recovery

Network and System Security

Team Leadership and Project Management

Client and Server Technology

Windows TCP/IP Environment

Active Directory

Strong Troubleshooting Skills

Office 2013/365

PROFESSIONAL EXPERIENCE

IT Manager/Support Specialist June 2005 – January 2017

Robert Morris University – Illinois Chicago, Illinois

●Managed computer technician and travel to support five locations networks (LAN/WAN) and phone or e-mail support

●Plan/setup servers, workstations, printers, classroom Audio/Visual to ensure it runs smoothly, and testing new equipment

●Monitored/troubleshoot networks issue, upgrades, update, repairs, A/V, and inventory

●Maintain and installed firewall, UPS, wireless (AP), switches, routers, VPN, printers, analyzes/manage network traffic, bandwidth, and bandwidth shaping

●Maintain current technical expertise in the rapid changing technology of computers and analyzes infrastructures recommends changes as necessary

●Knowledge of all applications and all Windows based operating systems including Windows 10

●Experience Networking troubleshooting skills including LAN, TCP/IP addressing, subnetting, and routing concepts

●Provided customer support and maintains a positive relationship with students, employees, and staff member; includes online and phone support

●Setup and take down conference/meeting rooms equipment for staffs (Spider phone, Skype, and GoToMeeting)

●Performed disaster back up for University data

●In charge of Operation, Capital budget, vendors, and ordering IT equipment/supplies

●Ability to work independently and perform well under pressure or in a collaborative, team based environment

Computer Technician November 2000 – June 2005

Robert Morris University – Illinois Chicago, Illinois

●Installed and maintenance desktops, Macs, laptop systems, mobile devices, peripherals, networks, Servers, scanners, classroom Audio/Visual, and networking equipment

●Configures and troubleshoots a wide range of software/hardware used throughout of the company.

●Performed upgrades and updates on all existing equipment as needed

●Worked with IBM, HP, Apple, Cisco, HP printer, Sharp projector, LCD, Copier, and others product.

●Knowledge of all Windows based operating systems

●Worked with Windows Servers and active directory

●Applications use MS Office 2007/2010/2013/2016/365/Antivirus/smart shield/and test new other software

●Setup Library computer hardware and software (Voyager)

●Helped with student orientation, book orders and picture ID’s

●Provided security on campus and other duty assigned

Electronics/Engineer Technician June 1996 – July 2000

Sedecal U.S.A/Innerscan Inc. Wheeling, Illinois

●Build high voltage transformers

●Tested and calibrated high frequency x-ray medical generators, high voltage transformers and calibration, modify unit, pc board, troubleshooting

●Assisted engineering with the implementation of new designs

●Responsible for inventory control and production scheduling

●Repaired returned products and provided service support and program software to clients

●Familiar with the following instruments: fluke, oscilloscope, dynalyzer tank, dynalyzer display, and Simpson

EDUCATION

Bachelor of Applied Science Degree in Computer Studies Networking

Robert Morris University in Illinois, Chicago, Illinois – 2003

Associate in Applied Science Degree in Computer Network Specialist

Robert Morris University in Illinois, Chicago, Illinois - 2000

Certificate in Electronics

Wilbur Wright College in Chicago, Illinois - 1993

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