IT Director

Email: **********@*****.***

IT Director

Qualifications Profile

Seasoned, analytical, and results-oriented professional with extensive experience in IT field, complemented with strong background

in network administration, system development, and team coordination.

Equipped with proven expertise in HIPAA privacy and security, virtualization software and services, and database management. Adept

at structuring strategies and developing initiatives to ensure significant company growth. Known for strong leadership capabilities

in improving the productivity and efficiency of operations and determining new technologies to improve process and functionality.

Armed with excellent communication and interpersonal skills in dealing with all levels of the organization.

Areas of Expertise

Server and Back-up Management Network Administration Disaster Recovery Plans Requirements Analysis

Server and Application Management Network Development Vendor Relationship and Management

Contract Negotiation and Renewal

Professional Experience

Ameritox Laboratory - Greensboro, NC

Systems Operation Manager Mar 2012–Present

Efficiently handle a team of six administrators and two asset management specialists

Guarantee the availability and support function of all server-based applications for users, including all windows-based servers, a

hybrid Windows Exchange environment, SharePoint, Skype for business, internal laboratory management systems, Symantec backup

solutions, and ProofPoint protection and archiving solutions

Effectively utilize monitoring tools in ensuring server and application uptime while in charge of scheduling server patching and

monitoring

Administer the addition of new servers and replacement of aging devise with physical and virtual servers in a VMware environment

while accountable in providing quotations and cultivating vendor relations for hardware and software purchases and pricing

negotiations

Ensure compliance of devices, methods, and operational policies with Health Insurance Portability and Accountability Act (HIPAA) and

Federal Information Processing Standard (FIPS) 140-2 requirements

Provide hands-on assistance to team in maintaining accurate inventory control processes, issuing IT-related equipment and timely

replacements, and imaging computers to corporate standards

Drive strategic efforts in supporting Microsoft EA, Red Hat, Symantec, and Veritas renewals and true-ups

Oversee a wide range of duties, including examining standard operating procedures (SOP) library for the Systems Operation Team and

arranging work, on call schedules, and approve vacation, as well as conducting annual performance reviews of team members

Closely collaborate with laboratory director in ensuring the availability and adherence of all laboratory software to the

requirements, while supporting the upgrade and implementation of changes as well as providing solutions

Contributed significant insights in executing the following:

Installation of Symantec Net backup solution and replication between two remote sites for backup and disaster recovery;

System upgrade of all computers throughout the company from XP to Windows 7;

Acquisition of additional company to Ameritox domain to deliver new domain and file and print servers, mail, and all computers

replacement;

Implementation of desktop virtualization solution for users to work remotely;

Replacement of outdated faxing solution with a new fax server to use in billing operations

Hold responsibility in determining solutions and recommending cost and comparison, which led to the implementation of an enterprise

Email Encryption and archiving solution

Made significant contribution in reducing cost through transition of all server hardware support to a third-party vendor

Network Administrator Sep 2010–Mar 2012

Led the deployment and provision of support to the network infrastructure hardware and applications of the organization

Ascertained timely completion of project deliverables as a member of the Network Operations Center (NOC)

Applied knowledge of routine technological concepts in systems and network development, installation, and maintenance

Successfully installed physical and VMware virtual servers and telecommunication equipment

Took charge of maintaining Symantec Endpoint Management servers and third-party laboratory reporting management application,

including Waters document management system (DMS)

Performed diverse duties including organizing project activity on assigned infrastructure projects and rendering effectual support

to helpdesk with issues which required senior-level assistance

Headed the management of Active Directories, Domain Name Systems (DNS), certificates, group policies, and infrastructure

applications, such as Microsoft Exchange and Office Communicator server

Bald Eagle Technologies - Winston-Salem, NC

Network Administrator Aug 2007–Sep 2010

Assumed full accountability in installing, administering, and troubleshooting servers, exchange, Cisco routers (ASA) and switches,

as well as Lenovo and IBM business class servers

Demonstrated proficiency in handling systems management and repair to various managed service accounts

Offered assistance to multiple companies in deploying backup solutions, such as Symantec as well as in conceptualizing disaster

recovery plans while delivering application management

Morton Metalcraft - Apex, NC

Network Administrator Feb 2007–Aug 2007

Guaranteed administration and support delivery for daily operations of corporate network, personal computers, network printers, and

wireless network

Fulfilled various functions, involving maintenance of 60 personal computers and 7 servers as well as management of InterTel phone

system for adds, moves and changes, hunt groups and voicemail

Military Experience

United States Army Reserve -

Retired Company Commander, Company A, 422nd Civil Affairs Battalion (Airborne), Major

Education

Bachelor of Science in Policy and Justice Guilford College - Greensboro, NC

Dana Scholarship Award

United States Army Command and General Staff College - Fort Leavenworth, KS

Professional Development

Cisco CCNA Course Network+ Course

Information Technology Infrastructure Library (ITIL) Foundation

Microsoft Certified Professional (MCP) Certification - Managing Server 2003

Cisco Certified Network Associate (CCNA)

Activities

Military Officer Association

Vice President, Homeowner Association (HOA)

Technical Acumen

VMware vSphere and View Windows 7 and 10 Symantec NetBackup and Backup Exec Proof Point

Server 2008 and 2012

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