SUSAN K. TUCKER
************@*****.***
Mt. Washington, Ky 40047
OBJECTIVE:
To obtain a position as a medical assistant using my skillsets and technical knowledge to support the highest level of patient care.
EXPERIENCE:
Bullitt County Family Practitioners (Fast paced private practice) Internship 4 weeks
Lab tests
Administration
Phlebotomy, EKG, and Vitals
Allergy Injections and Blood Draws
Patient charting
EMPLOYMENT:
U of L Physician Out Patient Surgery Gastroenterology (October 2014 – April 2015) Responsible for taking vital signs, Calling in prescriptions, Charting patient information, Calling patients with test results. Setting up appointments for patients.
Norton Suburban Hospital (Patient Care Associate October 2013 – Present) Responsible for taking patient vital signs, drawing blood for labs. Also responsible for hygiene and comfort measures. Assist with patient charting and entering information into the electronic medical record.
Bank of America Merchant Services (Senior Collections Agent October 1987 – June 2012)
Negotiated payment terms on past due and delinquent accounts.
Collected more than a million dollars annually while exceeding goals.
Handled escalated issues, calls, and complaints from customers and merchants.
Automatic clearing house specialist authorizing credit card transactions.
Senior fraud investigator working on credit card chargebacks and unauthorized charges.
Payment processing for credit cards and mortgage payments.
EDUCATION:
The Medical Institute of Kentucky (2012 – 2013)
Certified Clinical Medical Assistant May 2013
CPR Certified Oct 2012
Certified Medical Administrative Assistant June 2013
High School Diploma Graduate.
References available upon request