Trader Voice Specialist Network Engineer

Jeremy Bernstein

Algonquin, IL

Cell Phone: 312-***-**** / Email: acy4xm@r.postjobfree.com

Trader Voice Specialist; Network Engineer

Professional Experience

Trader Voice Specialist, British Telecom

Chicago, IL

2001 - Current

Implementation and deployment of British Telecom Trader Voice equipment; including IP / TDM turrets, Desktop client apps, BCP / DR and remote site installation. Act as onsite installation engineer and assist PM with the coordination, configuration, and maintenance of trading systems, Cisco routers and switches, and NICE and ITS voice recording systems.

2009-Current

Overall support and onsite maintenance at BP, on call 24x7.

Perform extensive daily checks on NICE, Cisco and BT platform to ensure functionality. 1st line responder on any system alarm. Must report on alarm logs and perform necessary system traces in timely manner.

Accountable for completing specific testing procedures including full system voice recording channel verification.

Act as installation lead for the implementation of all projects, upgrades, and service related issues for U.S. (Includes quarterly trips to remote sites to perform preventative maintenance and DR exercises).

Create method statements of work and related system based documentation that is used as a template for BP resources globally.

Maintain a compliant Nice Voice Recording environment.

Perform monthly BP Americas Service Report Meetings (Includes all Service Requests and SLA response times).

2001-2009

Successfully completed installations and upgrades of P31, P51 & P107 systems for BT throughout the US - (Including software on back-end hardware and server’s):

BP, Morgan Stanley, Macquarie, Williams, Allstate, Dynegy, Piper Jaffrey

Extensive knowledge in troubleshooting procedures as well as move, add, and change configurations for TDM and IP turrets, Cisco and NICE voice recordings allowing for efficient down-time response and resolution.

Managed and served as primary on-site interface for customer during installation process. Maintained customer satisfaction and relationships during and post install.

Trained and certified on installation of enterprise voice and data integrations and configurations for IP-PBX, Cisco UCM, catalyst switches and routers, and gateways.

Actively participate and engage in customer based policies, training, and procedures to adhere to “house” standards.

Vendor, carrier and circuit management for enterprise voice and data infrastructure.

Perform onsite end user training. Implement admin demonstration and present system to new clients.

Field Engineer, Digital Technologies / TIG / Convergent

Schaumburg, IL

1992 – 2000

Programmed and implemented telecommunications systems; Service calls at customer sites for trouble-shooting problems.

Provided remote programming support; Integrated voicemail, ACD, PRI / T1, and call accounting systems.

Lead technician for large installations of PBX systems.

Assisted Project Manager in system installations and customer coordination.

Trained clients on user functions for PBX Phones and Voicemail.

Technical Skills

Certifications:

CCNA Security

CCNA Voice

CCNA

NICE Voice Recording 8.8, NICE 3.1, NICE NIM 4.1 – Installation / Administration / Troubleshooting

BT Netrix IP / TDM 3.4.9.0

BT Switch P107 / P51 (TDM/IP) release 17

A+ / Network +

Mitel PBX – SX200, SX2000

Mitel ACD – 2000 / Networking

Inter-tel PBX

Voicemail – AVT, Baypoint, Active Voice

Competencies:

EIGRP and OSPF routing protocols

VLAN, RDP, SNMP, TFTP, FTP / IP, UDP, DHCP, ACL, IPsec, VPN, NAT, STP, VTP

IP management for Core, Aggregation, and Access Layers

PBX, Cisco UCM, catalyst switches, router, gateways

UCM 5.0-8.0 Cisco Unity, Windows Server 2003, Microsoft SQL, and Nortel Call Pilot

SONET, PRI, T-1, E-1, QSIG, MCDN, ISDN, analog, and circuit configurations for CSU / DSU circuit provisioning

Microsoft Word, Outlook, Access, Excel, Powerpoint, Visio

Remedy, Avanti

Linux, VMware, Wireshark, SecureCRT, Putty

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