Customer Service Representative

Objective

Seeking employment to enhance my skills and experience in a professional environment.

Skills & Abilities

Proficient in MS Office and accounting software

Ability to provide courteous and professional customer service at a very fast pace

Excellent communication and interpersonal skills

A team player with the ability to work well with others, as well as individually

Familiar in using office equipment: Photocopier, fax machine and telephone

Work Experience

Cashier Pizza Pizza CNE 2016

•Enter transactions into cash register and provide customers with bill for their purchase

•Work in fast-paced environment while taking and fulfilling orders

•Manage, record and count money at beginning and end of each shift

Office Assistant Beta College of Business & Technology December 2015 – April 2016

•Serve as first point of contact for students, faculty and staff calling or visiting the main administrative office.

•Efficiently operate telephone system and provided prompt, courteous and knowledgeable assistance.

•Open and distribute incoming regular and electronic mail

•Set up and uphold manual and automated information filing systems

•Order workplace supplies and maintain record

Assistant Teacher Kumon August 2013 - Present

•Mark students’ work in subjects of both Math and English and help them understand the concepts

•Organize paperwork for coworkers

•Manage, record and file inventory

Customer Service Representative CanGo Limo September 2012 - 2016

•Provided price quotes for booking inquiries

•Prepared service invoices

•Confirmed reservations by responding to client emails and phone calls

•Resolved customer complaints and disputes via phone and email

Volunteer Work

Events Coordinator Ryerson Students Union January 2016

•Organizing FROSH events for Students' Winter Week of Welcome

•Coordinated, organized and implemented activities throughout the week

•Made sure everyone is involved and are having a good time

Assistant Teacher TDSB International Language Classes September 2011 – May 2013

•Helped students learn their native language

•Organized paperwork for the teacher using various office equipment

Education

Bachelor of Commerce Degree, Ryerson University (Anticipated graduation 2020)

References Available Upon Request

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