Customer Service Manager

Rasheed Houston

Customer Service

Mesa, AZ *****

**********.*******@*****.*** - 480-***-****

Motivated Customer service specialist with over 5 years retail experience in a fast-paced team-based environment. Customer service professional seeking management role. Skilled in training staff and establishing

rapport with clients. Self-Motivated with exceptional communication and computer abilities. Results- oriented Customer Service Professional who excels at uncovering customer needs, finding solutions and handling objections. Top performer with a consistent track record of meeting exceeding goals. Authorized to work in the US for any employer

WORK EXPERIENCE

Front Desk Agent

four points by sheraton south mountain - Chandler, AZ - June 2012 to Present Mike Bates-6969 Tarr Ridge Rd.

• Completed tear-down of existing structures and prepared for new construction

• Dug trenches, backfilled holes and compacted earth to prepare for new construction.

• Mixed porridge of catch basins and poured and sawed off concrete and asphalt.

• Consistently assumed additional responsibilities and worked extended hours to meet project deadlines.

• Prepared and cleaned construction sites by removing debris.

• Loaded and unloaded building materials used for construction. Customer Service

- June 2016 to October 2016

Revana- 8123 S hardy Dr.

• Answered an average of 60 calls per day by addressing customer inquiries, solving problems and providing new product information.

• Described product to customers and accurately explained details and care of merchandise.

• Politely assisted customers via telephone.

• Provided an elevated customer service experience to generate a loyal clientele. Front Desk Manager

- February 2014 to July 2015

Diana Valdivia-2084 S Hamilton Rd

• Greeted and welcomed all hotel guest with a smile

• Increased hotel revenue, profits and marker share through group reservations charges back.

• Updated team member about changes in hotel products, services, pricing and policies.

• Delivered messages, mail and packages left for guests and hotel facilities in a timely manner.

Front Desk Manager

Comfort Inn & Suites - March 2013 to February 2014

- 650 S High St

• Greeted and welcomed all hotel guests with a smile.

• Updated team members about changes in hotel products, service, pricing and policies.

• Deliver messages, mail and packages left for guests and hotel facilities in a timely manner.

EDUCATION

High School Diploma

Meniffe County High School - Frenchburg, KY

2010

CERTIFICATIONS/LICENSES

masonary

working in a construction setting mixing mortar,able to lay brick and block ADDITIONAL INFORMATION

Skills

• Trusted key holder

• Creative problem solver

• Exceptional communication skills

• Quick learner

• Strong client relations

• Training development aptitude

• Credit card processing

• Multi-line phone talent

• Hotel operations and management

• Five-star hotel experience

• Commercial construction

• Start to finish home construction

• Cash handling and management

• Goal-oriented

• Positive and friendly

• People-oriented

Contact this candidate