Help Desk Support
Resume:
OBJECTIVE
Jeffrey McCann
acy4vj@r.postjobfree.com
Washington, DC
To transition into the IT field and obtain a Help Desk Support Technician position SKILLS SUMMARY
• Operating Systems: Windows Vista/7/8/10, Linux, Ubuntu, Google Chrome
• Networking: LAN, WAN, TCP/IP, VM Ware, Virtual Machines (in process)
• Hardware: Installation, Hard Drives, Troubleshooting, Video Cards, CPU
• Communication: Strong written, verbal and organizational skills and attention to detail EDUCATION & CERTIFICATIONS
University of the District of Columbia (Washington, DC)
• CompTIA A+ Certification Training
• CompTIA Network+ Certification Training May 2016- December 2017 Computer Repair Class- DC Government sponsored class February 2002 – April 2002 Prince Georges Community College (Largo, MD)
• Graphic Design August 1987 – January 1990
IT EXPERIENCE
• Diagnosed a power supply issue through a thorough examination of the motherboard, expansion cards, and BIOS
• Implemented a troubleshooting process through disassembling and reassembling a desktop PC
• Removed and installed HDD, examined UEFI/BIOS settings, and reconfigured the OS during installation, leading to improved PC performance
• Installed Ubuntu OS from both network and USB channels using VM Ware, in conjunction with updating Windows 7 and 8 to Windows 10
• Spearheaded a desktop deployment of Windows 7 OS on 50 computers for a new, three-story dentist school and office in KY for Kelly Services
• Reconfigured a network of ten computers to sync with a new printing system IT RELATED PROFESSIONAL EXPERIENCE
AJ Basileo Trucking (Laurel, MD) April 2012 – May 2015
• Conducted customer deliveries and pick-ups with an estimated on-time rate of 98%
• Resolved a customer dissatisfaction concern through extensive negotiation with the manufacturer, resulting in attaining a preferential price for the customer and consequently retaining the customer with AJ Basileo Electrical Wholesalers, Inc. (Capitol Heights, MD) April 2007 – September 2010
• Documented and received payments, and provided exceptional customer service to Contractors
• Ensured on-time delivery, through efficient routing, of residential and business supplies and packages to construction sites and households
OTHER INTERESTS
• Reading - recent books read: The Third Wave, Think and Grow Rich, Instincts
• Keeping up-to-date with current trends -currently subscribed to Digital Trends, Search Cloud Computing, Motortrend.com, etc.
• Art -I enjoy viewing art of every media. I also draw and paint on occasion and attend art festivals
• Traveling - I enjoy traveling to various cities, particularly New York City and Miami
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