Manager Quality

TAMMY R. BROOKS

*** *********** ***** *****: 336-***-****

Eden, North Carolina 27288 E-mail: ******@**********.***

SUMMARY OF QUALIFICATIONS

A detail oriented professional with 22 years of management experience in a manufacturing, production environment I have 4+ years of leadership experience supervising/managing the operations of a 230k square foot automated warehouse with 125 employees over 4 shifts. Nine years were in unionized facilities. I have a proven track record in safety, lean manufacturing, order fulfillment, production management, logistics management, quality assessment, cost reductions, and team work applications. I bring strong communication skills with well developed writing and listening abilities. I am a positive person who is highly motivated and easily motivates others.

EMPLOYMENT HISTORY

Industries of the Blind, Greensboro, NC 2016 - 2017

Production Manager (2016 – 2017)

Managed the execution of daily and weekly production schedules to meet customer demands, managed overtime, to minimize inventory, and to reduce costs of a facility with approximately 175 employees.

Supported quality initiatives to ensure product meets or exceeds customer expectations.

Served as a point of contact for escalated work issues and provides resolution

Lead and coordinated root cause failure analysis (RCFA) for customer complaints and internal incidents related to production or receiving warehouse

Lead/managed departmental supervisors maintaining a positive work environment; interacted closely with all subordinates to follow practices and procedures to achieve business goals

Provided direction, training, and development for supervisors as needed. Reviewed disciplinary action by supervisors for effectiveness and consistency. Worked with HR to address employee concerns and issues.

Monitored departmental production, and verified employees’ time in PAYCOR.

Mohawk Industries, Eden, NC 2015 – 2016

Weaving Production Supervisor (2015 – 2016)

Plan and review production operations, establishing priorities and sequences for products

Resolves operational, manufacturing & maintenance problems to ensure minimum costs and prevent delays

Evaluate, develop and ensure appropriate training processes are completed when employee moves to a different job

Coach and develop employees in problem solving, scheduling, equipment problems, training, etc.

Work with safety committee by attending safety meetings, assisting with safety projects, completing safety surveys & training

Resolves employee relation issues through effective remediation techniques.

Responsible for employee counseling and disciplinary actions, including recommendation for termination.

Maintains and adheres to the operational budget for department

Maintain shift reports and records. Verify employees’ time in KRONOS.

TE connectivity (Tyco Electronics), Greensboro, NC 2010 – 2014

Supervisor Logistics DC Operations (2010 – 2014)

Responsible for all material stored and for the building in which this material is stored.

Responsible for the overall performance of the DC warehouse operations, customer satisfaction, quality, and safety.

Successfully supervised TE’s North Carolina Distribution Center, directing the activity of the DC Operations Team to meet set objectives

Monitor workload levels and take action to require labor needs by requiring overtime, adding temp labor or reduce hours as necessary to maintain productivity and cost per carton targets

Participated in the progress of NCDC for achieving and maintaining all TEOA star levels (TE’s equivalent of Lean).

Ensure the implementation and maintenance of the requirements of ISO 9001: 2008 and TL9000 (5.0) certifications.

National Bedding (Serta Mattress), Whitsett NC 2009 – 2010

Quilt Cut and Sew Supervisor (2009 to 2010)

Successfully supervised 25+ associates in the quilting and sewing departments

Reduced transition waste by over 30% through monitoring and retraining of quilters

Insured production efficiency by monitoring quilt operators schedules and other production positions

Achieved the best quality levels in the department through coaching, accountability, and follow-up

Insured compliance to federal regulation 1633 with appropriate monitoring of production and related documentation

Perform and document required quality inspections to insure product was suitable for the next process

Initiated cross-training, lean principles, and accountability throughout the department.

Created a safe culture through training and awareness.

Participated in the corrective action process as needed by providing root cause analysis and corrective action implementation.

Review time sheets to insure proper delegation of pay and duties.

Hanesbrands, Incorporated, Winston Salem NC 2000 – 2007

Automated Cutting Supervisor (2000 to 2007)

Successfully supervised 40 associates in an automated production cutting department.

Achieved the best quality levels in the department through coaching, accountability, and follow-up.

Increased productivity on my shift by 10% through coaching, cross-training, lean principles, and accountability.

Created a safe culture through training and awareness. I had zero recordable injuries FY06 – FY07, and had the lowest injury rate in the department FY04 – FY05.

Received a rating of highly accomplished in FY06 which is the highest possible score. Reasons specified on my review were; my ability to investigate root causes of issues, communication with peers, associates, and management, leadership, production levels, quality levels, and safety.

Tultex Corporation, Martinsville, VA 1986 – 2000

Cutting Quality Manager (1998 – 2000)

Maintained superior quality levels in the cutting department through supervising and directing the activities of the quality auditors.

Managed and administered the cutting quality bonus incentive program with an error rating well below goal.

Actively participated in the development of new cutting processes which improved quality and productivity.

Successfully interpret and analyze audit data in order to direct auditors and cutting supervisors to improve quality.

Actively assisted the Cutting Department Manager in the daily operations which included; monitoring production, inventory control, and supervisory development.

EDUCATION AND TRAINING

Global Logistics Technology, Rockingham Community College/Forsyth Technical Community College ( Jan 2008 – May 2009)

Associates in Applied Science

Business Management, Patrick Henry Community College (1996 – 1998)

Dale Carnegie Program – Received three awards during the twelve week program.

Lean Manufacturing – Employee Motivation – Productivity Enhancement – Employment Law – Lean 100 – Fraud & Ethics

Sensitivity/Harassment/Diversity – Management Safety Awareness – Union Avoidance – Effective Communication

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