Microsoft Office Windows Server

Dwayne Shelby

716-***-**** shelbydwayne***

Summary

IT professional with experience providing expertise to the marketplace for over 12 years

Experience with setting up and maintaining Active Directory, DNS, Domain Controller, Printer, Fax Servers Group Policy, Folder permission and File sharing on MS Windows Server 2008 and 2012 environment

Experience with O365 Hybrid setup with Exchange 2010 and 2013

Experience designing and implementation of Hybrid environment

Building VM’S using Hyper-V and VMware

Extensive experience troubleshooting and resolving issues coming in the environment and creating technical document with a resolution to the issue

Experience configuring, deploying desktop PC’s

Skills Profile

Software

VSphere, VMware ESX/ESXi, PowerShell, Snooper Tool, Logging Tool, Wireshark, Outlook 2003/2007/2010/2013/2016, JetStress, NetMon, Zenapp

Networking

NAT, PAT, DHCP, PPP (PAP and CHAP), ISL, 802.1q, VTP, STP, Rapid-STP, IronPort, routers, switches, wireless

Ticketing Systems

ServiceWise, ConnectWise, Tracker, Remedy

Microsoft

Microsoft Office, Microsoft Visio 2013, Exchange 2003/2007/2010 and 2013, Lync 2010 and 2013 Office 365, Active Directory, DNS

Servers

Windows Server 2000/2003/2008/2012

OS

Windows XP/7 Professional, 8/8.1/10, Linux, UNIX, Mac OS

Education and Certifications

New Horizons Computer Learning Center 2017

CompTIA A+

CompTIA Security+

Open University In Progress

Master of Science in Cyber Security

ITT Technical Institute 2013

Bachelor of Applied Science Degree: Information Systems and Cybersecurity

ITT Technical Institute 2011

Associate of Applied Science degree: Information Technology/Computer Network Systems

Professional Experience

Cable Technician/General Work May 2016 to Present

Cutler Associates; Tampa, FL

Responsible for setting up, rearranging, removing and routing cable equipment at the site

Installs all CAT5e network cables in accordance to the floor plans

Performs all cable installation in and around the construction site

Exchange Consultant Training Class June 2015 to December 2015

TEC; Dallas, TX

Deployed the Exchange 2013 in the LAB environment and did a presentation of it to various IT teams

Implemented Exchange 2013 in the current environment and led the migration from Exchange 2010 and 2013

Setup a co-existence for 2010 and 2013 environment

Designed and Implemented Exchange 2010

Decommissioned 2010 servers after migration was completed

Designed, planned and Setup of Lync 2013 servers

Troubleshot and resolved any issues arising for Lync clients

Setup Enterprise Voice in Lync 2013

Provided assistance to the Service Desk team on their Escalations for the Outlook and Exchange side issues

Implemented AirWatch as a client as a substitute for AirWatch

Provided technical support for multiple clients, often via on-site, phone and remote access utilities Kaseya, RAdmin, LogMeIn, JoinMe, MS RDP

Installed, configured and administered of MS Windows Servers 2008, 2012. Also, completed client migrations from MS Windows Servers 2003 to 2008/2012

Set up and maintained Active Directory, DNS, Domain Controller, Printer, Group Policy, Folder permission and File sharing on MS Windows Server 2008 and 2012 environment

CompuCom/Deutsche Bank Move Project July 2015 to July 2015

IntellPro; Jacksonville, FL

Assisted with a large (300) PC move project

Responsible for disconnecting and reconnecting the workstations

Tested to make sure all equipment worked when powered on

Systems Administrator February 2012 to May 2015

AmerisourceBergen Corporation; Frisco, TX

Clients including servers, workstations, laptops, printers and multimedia equipment’s

Recognized problems by identifying abnormalities; reporting violations

Upgrades system by implementing and maintaining security controls

Installed, configured and administered of various switches, routers, firewalls and WLAN equipment’s

Resolved virus and malware issues with 95 percent success rate

Setup equipment for 50 or more employees for training including installing cables and hardware, restored data, operating systems, files, documents, and drivers.

Ordered necessary supplies and parts to repair malfunctioning hardware.

Provided base level IT support to non-technical personnel

Remained up-to-date on the latest technologies and solutions applicable to company products

Currently attending night classes to obtain technical certifications

Internship (Desktop Support) February 2011 to February 2012

AmerisourceBergen Specialty Group; Frisco, TX

Supported end user’s issues

Installed Microsoft office 2007/2010 outlook

Imaged desktops and laptops to be deployed

Setup and moved workstations

Installed software, modified and repaired hardware and resolved technical issues

Followed up with end-users to ensure optimal customer satisfaction

Remained up-to-date on the latest technologies and solutions applicable to

company products

Promoted to fulltime status from internship program

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